Installation Project Manager

2 weeks ago


Albuquerque, New Mexico, United States Floorscapes Full time
Job Overview

Position Summary

The Installation Project Manager is responsible for coordinating the scheduling of installations and selecting the appropriate contractors for various projects. This role involves overseeing the installation process to ensure compliance with manufacturer specifications and industry standards. The manager will create and modify schedules as necessary to address changes or unforeseen circumstances, while effectively communicating any adjustments to all relevant stakeholders in a timely manner.

Key Responsibilities

Conduct Pre-Installation Walkthroughs: Perform site assessments for upcoming new construction projects at least one week prior to the scheduled installation date. Identify any preparation or installation challenges and communicate these to the sales team.

Collaborate with Construction Teams: Work closely with superintendents on new construction projects to ensure client satisfaction. Relay any issues or concerns to management and ensure that timelines are clearly communicated to installers.

Quality Assurance: Regularly inspect the work of subcontractors to maintain high standards of quality. Address any concerns or issues with management and strive for continuous improvement in installation quality.

Customer Service Management: Evaluate all customer service inquiries and direct the service department on appropriate resolutions, ensuring thorough documentation of all issues. Follow up on chargeback matters until resolved.

Subcontractor Management: Build and maintain a reliable and skilled subcontractor network. Responsible for recruiting, hiring, and managing subcontractor relationships.

Supervision of Service Personnel: Oversee the store service technician and service manager, ensuring effective communication with service staff to guarantee customer satisfaction and high-quality workmanship on all follow-up tasks.

Asset Protection: Safeguard the company's interests in all transactions. Ensure proper approvals are obtained in documented form from clients and vendors, keeping management informed of any financial concerns.

Claims Management: Handle claim issues following established procedures, documenting all claims and working with management to ensure they are informed and in agreement on resolutions.

Additional Duties: Perform other responsibilities as assigned.

Qualifications

The ideal candidate must possess the ability to manage multiple projects concurrently, prioritize tasks effectively, communicate clearly, and ensure timely and efficient completion of all installations.

Benefits

- Health, Dental, and Vision Insurance
- Employer-matched 401(k)
- Paid Sick Leave
- Vacation after one year of employment.



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