Health & Welfare Supervisor
1 month ago
Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES• Supervises call center leads, call center, and front desk representatives.• Holds 1:1 bi-weekly meetings with their staff, bi-weekly training for their staff, monthly leadmeetings, monthly team meetings, and monthly cross-functional lead meetings.• Ensures all staff within the department support and uphold the organization’s Core Values: Trust,Integrity, Respect, Teamwork, Empathy, Commitment, Financial Prudence, and Innovation andembodies the virtues of The Ideal Team Player—Humble, Hungry, and Smart.• Daily supervision of member call center staff: reporting of call center metrics, fulfillment ofindividual member requests, management of scripted and timely responses to email inbox andsecure message submissions which include website e-mail inquiries, updating of training materials,implementation of new processes or procedures in support of business needs, and development ofcall scripts as directed.• Tracks and updates daily individual and department Member Services phone and processingstatistics to manage quality assurance, employee performance, and work distribution.Performs quality monitoring of telephone conversations and call audit reviews, to include systemnotes and letters. Provides feedback, and coaching to staff as needed.• Performs monitoring of timeliness and quantity of calls taken to ensure department performance,quality, and member goals are met.• Recommends improvements to policies, standard operating procedures, and workflows to meetdepartment performance, quality, and member goals, and implements as directed.• Supervises staff and provides them with performance feedback, guidance, coaching, training,motivation, performance appraisals, and progressive discipline when warranted.• Enforce organization policies, Collectively Bargained Agreements, State Law, and Federal Law inmanaging non-exempt, collectively bargained employees.• Reviews and codes timecards to ensure they are completed timely, accurately, in accordance withoffice policies, Collectively Bargained Agreements, State Law, and Federal Law for non-exemptcollectively bargained employees.• Participates in the phone interview process for the hiring process, new employee orientation andtraining, ensures the timely development of performance appraisals, communicates jobexpectations, enforces policies and procedures, and performs coaching.• Communicates department-level quality assurance and improvement goals as well as individualrepresentative quality improvement goals and expectations.• Participates in data validation; coordinates and participates in the testing of upgrades andenhancements of the enterprise system software. Participates in creating testing scenarios to ensureupgraded programming matches Summary Plan Description language. Review of system upgradesor annual system workflows for efficiencies and quality.• Coordinates and communicates with vendors to troubleshoot and resolve member issues.• Coordinates staffing and work assignments with other Supervisors as necessary.• Responds to escalated calls from members, providers, and union representatives. • Responds to and resolves more complex or sensitive complaints/issues.
Skills:
Management skills, Escalation calls, Health care, Call center management, union experience, employee relations, Fraud, Call center, Retention calls, Call center support, Operations management, Call center software
Top Skills Details:
Management skills,Escalation calls,Health care,Call center management,union experience,employee relations
Additional Skills & Qualifications:
• Associate degree in a related field and 1 year of related experience, including supervisoryexperience.• A combination of appropriate education and experience may be substituted for the minimumeducation and experience requirements
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
-
Health and Welfare Operations Manager
3 days ago
Concord, California, United States LHH Full timeAbout the RoleThe Health and Welfare Member Services Supervisor is a key position within our organization, responsible for overseeing the day-to-day management of Member Services within the Health & Welfare Department.Key ResponsibilitiesLead a team of call center representatives, ensuring exceptional benefit administration to our members, dependents, local...
-
Health And Welfare Customer Service Supervisor
1 month ago
Concord, New Hampshire, United States TEKsystems Full timeA major Labor Union is looking for a Supervisor for the Health and Wellness team Ideal candidate has experience within Unions as well as minimum 1 year of supervisory experience over customer service reps in the health space. Description Supervises call center leads, call center, and front desk representatives. Holds 1:1 bi-weekly meetings with their...
-
Health And Welfare Customer Service Supervisor
1 month ago
Concord, United States TEKsystems Full timeA major Labor Union is looking for a Supervisor for the Health and Wellness team! Ideal candidate has experience within Unions as well as minimum 1 year of supervisory experience over customer service reps in the health space. Description Supervises call center leads, call center, and front desk representatives. Holds 1:1 bi-weekly meetings with their...
-
Benefits Administration Supervisor
3 days ago
Concord, California, United States LHH Full timeAbout the RoleThe Health and Welfare Member Services Supervisor is a key position within our organization, responsible for overseeing the day-to-day management of Member Services within the Health & Welfare Department.Key ResponsibilitiesLead a team of call center representatives, ensuring exceptional benefit administration to our members, dependents, local...
-
Member Services Supervisor
3 days ago
Concord, California, United States LHH Full timeAbout the RoleThe Health and Welfare Member Services Supervisor is a key position within our organization, responsible for overseeing the day-to-day supervision of Member Services within the Health & Welfare Department.Key ResponsibilitiesLead a team of call center representatives, ensuring exceptional benefit administration to our members, dependents, local...
-
Nursing Supervisor
1 week ago
Concord, New Hampshire, United States Atrium Health Full timeSign-On Bonus Eligible At Atrium Health, we offer a comprehensive benefits package and paid time off for our new team members. Position Overview The Nursing Supervisor is accountable for the direct delivery of patient care and assists in the management of daily operations. This includes, but is not limited to, the coordination of patient care and...
-
Nurse Supervisor
2 months ago
Concord, United States Encompass Health Full timeJob DescriptionJob DescriptionPay: $42. 00 to $60. 00 / hourCompetitive pay based upon years of experience and applicable certificationsThis is an exempt position.Leading with Heart: Your Journey Starts HereSeeking a career that's both personally enriching and professionally rewarding, close to home? Encompass Health invites you into a welcoming space...
-
Concord, United States John Muir Health Full timeJob Description: Provides individual, group, family counseling, case management, and psychoeducation services for specific patient programs under the direction of the department supervisor, in an outpatient treatment setting. Participates in providing counseling and program treatment to patients who have a variety of mental health disorders. Maintains...
-
Nursing Supervisor
1 week ago
Concord, New Hampshire, United States Atrium Health Full timeSign-On Bonus Eligible New team members at Atrium Health are offered a comprehensive benefits package along with paid time off. Position Overview The Nursing Supervisor is accountable for delivering direct patient care and assisting the management team with daily operational functions. This includes, but is not limited to, the coordination of patient care...
-
Emcee
1 week ago
Concord, United States Stars And Strikes Full timeStars and Strikes Family Entertainment Center is seeking outgoing, energetic personalities to join our team!Stars and Strikes Emcee is responsible for creating an exciting, fun, and entertaining environment for our guests.As the Emcee, you will create an atmosphere of fun with music, announcements, and promotions.The ideal candidate will possess a...
-
Environmental, Health and Safety Supervisor
3 months ago
West Concord, United States Ellingson Companies Full timeJob DescriptionJob DescriptionSalary: DOEEllingson is hiring an Environmental, Health & Safety Supervisor (National) to join their growing team. Ellingson is a stable, family values-based company that specializes in underground solutions throughout Southern Minnesota and the entire United States. Our benefits include: Paid Time OffHealth InsurancePaid...
-
Licensed Therapist
2 weeks ago
Concord, United States John Muir Health Full timeJob Description: Provides individual, group, family counseling, case management, and psychoeducation services for specific patient programs under the direction of the department supervisor, in an outpatient treatment setting. Participates in providing counseling and program treatment to patients who have a variety of mental health disorders. Maintains...
-
Nursing Supervisor for Patient Care
3 days ago
Concord, New Hampshire, United States Atrium Health Full timeSign-On Bonus Eligible Position At Atrium Health, we offer a comprehensive benefits package and paid time off for our new team members. Position Overview The Nursing Supervisor is accountable for delivering direct patient care and supporting the manager in daily operational activities. This includes, but is not limited to, the coordination of patient care...
-
Concord, New Hampshire, United States Riverbend Community Mental Health Full timeChild and Family Services Clinical SupervisorAre you passionate about enhancing the well-being of children and families?Riverbend Community Mental Health is a dedicated and innovative organization committed to delivering exceptional mental health services to our community. Our workforce comprises focused, diligent, and creative individuals engaged in...
-
Warehouse-Supervisor
4 weeks ago
Concord, United States Prime Beverage Group LLC Full timeJob DescriptionJob DescriptionWarehouse Supervisor Job DescriptionThe Warehouse Supervisor supervises, and coordinates activities of workers engaged in shipping, receiving, and warehousing. The right candidate will take pride in contributing to our continued growth and expansion initiatives as part of the team. This is a full-time position on 1st Shift that...
-
RN Weekend Supervisor
6 days ago
Concord, United States Greens at Cabarrus Full timeGreens at Cabarrus - Greens at Cabarrus is seeking experience Nurse Weekend Supervisor (7am-7pm shift). The primary purpose of RN Weekend Supervisor position is being accountable for the delivery of safe and therapeutic resident care from admission through discharge in collaboration with the physician, family, and other members of the...
-
Shift Supervisor
1 month ago
Concord, New Hampshire, United States Uno Pizzeria & Grill Full timePizza. Possibly the most widely loved food. Ever wanted to work at the BEST pizza joint? Well look no further. Introducing UNO Pizzeria, a new concept opening soon in Highland IN. The next generation of UNO Pizzeria & Grill, UNO is a fun, friendly, fast casual restaurant looking to satisfy the cravings of all pizza lovers. We are certainly pizza enthusiasts...
-
CONCORD, United States Atrium Health Full timeOverview Job Summary Coordinates the assessment, planning, implementation and evaluation of nursing care to provide optimal, quality patient care. Prescribes, delegates, and coordinates nursing care based on nursing diagnoses consistent with the patients age, health/illness status, and physiological/psychosocial needs. Education Associates Nursing...
-
Concord, United States Atrium Health Full timeOverview Job Summary Coordinates the assessment, planning, implementation and evaluation of nursing care to provide optimal, quality patient care. Prescribes, delegates, and coordinates nursing care based on nursing diagnoses consistent with the patients age, health/illness status, and physiological/psychosocial needs. Education Associates Nursing...
-
Medical Lab Supervisor
5 months ago
Concord, United States KA Recruiting Inc. Full timeI have an awesome opportunity! It is a permanent, full-time position in the beautiful state of North Carolina. This leadership role is part of a nationally recognized health system! It is a fast-paced environment with Monday-Friday evening shifts. Job Summary: Assumes responsibility for the technical operations of the specific laboratory section. Ensures...
