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Data Center Critical Systems Engineer

4 months ago

Roanoke, United States 00002 Citibank, N.A. Full time

Citi’s Global Data Center Critical Systems Engineering team provides logistical planning for the technology organization in the Data Center environment and other critical technology environments. The Critical Systems Engineering team is the Data Center Management structure responsible for capacity management, engineering, forecasting and reporting. The responsibilities are focused on all Data Centers, critical technology environments and handled by the dedicated Data Center Critical Systems Engineers. The group acts as Subject Matter Experts for Global Data Center designs, critical capacities engineering and provides metric gathering and analysis for senior management review.

This position will develop metrics and reporting to demonstrate the use of space and power in the data centers. This role requires close coordination with hardware planning groups, installation and integration staff and engineering in evaluating and approving new hardware to maximize an efficient use of data center space and power capacity. The Critical Systems Engineer will maintain up-to-date CAD and other documents for the Global data centers. This position also works closely with the Corporate Real Estate staff to coordinate all maintenance, testing and capital projects affecting the data center and technology rooms.

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Responsible for applications dealing with the overall operating system Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Qualifications:

6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement Understanding of how specialization within area contributes to the business and of competitors' products and services Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices Ability to work with virtual / in-person teams, and work under pressure / to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Ability to communicate technical concepts to non-technical audience


Education:

Bachelor’s/University degree, Master’s degree preferred


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Additional Responsibilities:

Data center space planning and usage analysis; Develop and report on power, cooling, space and efficiency metrics; Maintain CAD documentation of all data centers and technology rooms; Assist with the updates of the data center Scorecards and summary reports; bring set of core disciplines together to maximize and manage capacities to maintain optimal service, quality and cost balance; Develop and communicate data center best practices related to hardware installation coordination and the development of best practices and guidelines; Issue regular updates to the data center floor plans showing planned changes and future hardware; Maintain the Critical Systems hardware power matrix and update with actual readings; Review all planned maintenance and testing activities for risk and potential impact on data center operations; Develop and maintain a Citigroup Data Center Space Planning Guide, Infrastructure Classification and Design/Construction standards; Attend regular meetings to review data center/tech room plans and capacity issues; Work closely with Data Center Site Operations to coordinate the strategic projects identified in the Data Center Strategy document; Stay current with the trends toward IT integration/consolidation and plan for the impact; Work with the other corporate groups involved with the planning for the data centers in North America; Based on experience, contribute updates to the Citigroup Data Center Design Criteria; All other duties as assigned.

Additional Qualifications

Requisite Knowledge/Capabilities

Experience in mission critical data center facilities, preferably in the financial industry Experience with mission critical infrastructure maintenance and incident response while maintaining continuous operation of the data center Clear understanding of critical building systems and levels of redundancy Clear understanding of the key technology components, interaction and the organization of the data center environment, including a basic understanding of network design Strong understanding of industry standards and best practices Strong understanding of energy use and reduction opportunities in data centers Excellence in execution Strategic and annual planning

General Attributes

Leadership Abilities

Highest level of personal and professional integrity, strong personal work ethic Ability to see underlying problems within the strategic through tactical views of a complex process

Influencing Skills

Ability to express points of view clearly, logically, tactfully, and convincingly in written and oral communications Ability to get buy-in to implementation plans and actions working across organizational boundaries

Relationship Management

Ability to deal effectively with senior leaders from all functional backgrounds Ability to develop and maintain constructive relationships with senior leaders Collaborative “team player” orientation with a strong cultural awareness Effectiveness at working with and across various levels within and outside Citi

Decision Making and Project Management

Excellent project management skills and ability to break down complex problems and projects into manageable goals Ability to get to the heart of the problem and make sound and timely decisions Ability to analyze complex information, evaluate options, choose the best solution

Education

Bachelor of Science (BS) or related experience of 10 years in similar function. Degree in Electrical or Mechanical Engineering with 5+ years of experience in relevant areas preferred.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Roanoke Texas United States

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Primary Location Full Time Salary Range:

$125, - $188,


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 24, 2024

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .