Customer Service Rep I

3 weeks ago

Crystal Lake, United States Snap On Full time
Overview

This position is onsite in Crystal Lake, IL.

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These requests may be received via phone or email; in addition, customer service maintains a variety of functions to ensure quality and exceptional service. CSR I may have primary responsibility for one or more of these functions and be asked to perform other secondary functions as necessary to meet business needs.

Responsibilities

Responsibilities
  • Customer Service functions may include requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issues
  • Receive and resolve customer/sales field requests via phone and email
  • Run and work a variety of reports related to open orders in an effort to fulfill those orders in a timely fashion
  • Maintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developments
  • Follow all established processes consistently in order to maintain high quality standards of service
  • Review work instructions and work with team leadership to implement necessary updates/changes
  • Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data
  • Digitally file all backup in paperless filing system for audit purposes
  • Attend and actively participate in team meetings
  • Perform any other duties as assigned by management

Qualifications

Requirements
  • High School Diploma or GED
  • Minimum 1 year previous customer service experience
  • Strong ability to learn and adapt to new computer-based systems (i.e. database management and workflow systems, among others)
  • Exceptional listening skills
  • Excellent interpersonal analytical and oral/written communication skills
  • Strong understanding of and willingness to collaborate in a team environment
  • Strong attention to detail and ability to accurately perform a wide range of procedures
  • Creative and able to be flexible in daily activities, change priorities and coordinate multiple tasks in order to meet changing business needs
  • Must be dependable; willing to work overtime and to adjust schedule in order to meet business demands
  • Ability to remain calm under pressure and work in stressful situations in order to promote positive customer relations with both internal and external customers
  • Excellent PC skills, knowledge of Microsoft Office

Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more.

Snap-on offers a drug free work environment and welcomes all qualified candidates to apply.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

  • Customer Service Rep I

    1 week ago

    Crystal Lake, United States Snap-on Full time

    Overview This position is onsite in Crystal Lake, IL. Who we are: People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We...

  • Customer Service Rep I

    4 weeks ago

    Crystal Lake, United States Snap-on Inc Full time

    Overview: **_ This position is onsite in Crystal Lake, IL._** **Who we are**: People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard...

  • Customer Service Rep I

    1 day ago

    Crystal Lake, United States Snap-on Inc Full time

    Overview: **_ This position is onsite in Crystal Lake, IL._** **Who we are**: People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard...

  • Customer Service Rep

    4 weeks ago

    Crystal Lake, United States GEODIS Logistics LLC Full time

    **Customer Service Representative** **Who We Are**: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power _A Better Way to Deliver_ for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth...

  • Customer Service Rep

    2 weeks ago

    Crystal Lake, United States GEODIS Logistics LLC Full time

    **Customer Service Representative** **Who We Are**: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power _A Better Way to Deliver_ for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth...

  • Customer Service Rep

    4 weeks ago

    Crystal Lake, United States Geodis Full time

    Customer Service Representative Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. ...

  • Customer Service Rep

    2 weeks ago

    Crystal Lake, Illinois, United States GEODIS Logistics LLC Full time

    Customer Service RepresentativeWho We Are:GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power _A Better Way to Deliver_ for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth...

  • Patient Services Rep-Multi Specialty Clinic

    3 weeks ago

    Crystal Lake, United States Northwestern Medicine Full time

    Description **This is a Part Time position at 24 hours per week for Multi Specialty (Neurology, Endocrinology and Interventional Pain Management) located at the Crystal Lake clinic. Schedule is four days per week and it is a rotating schedule spanning four weeks at a time.** The Patient Services Rep reflects the mission, vision, and values of NM,...

  • Customer Service Rep I

    1 week ago

    Lake Worth Beach, United States Chesapeake Utilities Full time

    ** Customer Service Rep I (Propane)** **Job Category****:** Customer Contact Center **Requisition Number****:** CUSTO002694 Showing 1 location **Job Details** **Description** Primary Responsibilities * Assist propane customers * Collect and reconcile cash. * Prepare daily reports and bank deposits. * Prepare work orders to be dispatched to operational...

  • Patient Services Rep-multi Specialty Crystal Lake

    3 weeks ago

    Crystal Lake, United States Northwestern Memorial Healthcare Full time

    **Company Description** At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the...

  • Customer Service Rep

    3 weeks ago

    White Lake, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionMake up to $15/hr with tips We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or...

  • Customer Service Rep I Propane

    1 week ago

    Lake Worth Beach, United States Chesapeake Utilities Full time

    Description Position: Propane Customer Service Representative Location: Lantana, Florida Bilingual Spanish preferred! What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. What's in it for you: Competitive base salary...

  • Customer Service Rep.

    2 weeks ago

    Liberty Lake, Washington, United States TEKsystems Full time

    A LARGE PROVIDER OF AUTO, HOME AND LIFE INSURANCE HERE IN THE PACIFIC NORTHWEST IS HIRING FOR CUSTOMER SERVICE REPS. TO SUPPORT NEW AND EXISITNG CLIENTS TOWARDS SIGNING UP, EXISTING CLAIMS, EDUCATING AND TO PROVIDE OVERALL CLARITY AND SUPPORT OVER THE PHONE. DIRECT HIRE OPPORTUNITY *PAY: *$47, Salary *START DATE:* July 22nd A local insurance company is...

  • Contact Center Tech Rep I

    1 month ago

    Lake Mary, United States Tech Providers Inc. Full time

    Position: Contact Center Tech Rep ILocation: 100% RemoteDuration: 5+ Months Contract. Requirements Include: Excellent Customer Service Focus. Excellent Communication Skills. Strong Active Listening Skills. Ability to Build and Foster Customer Rapport. Astute Learner. Competent Trouble-shooting Skills. Ability to Evaluate Customer Needs and Determine the...

  • Contact Center Tech Rep I

    4 weeks ago

    Lake Mary, United States Tech Providers Inc. Full time

    Position: Contact Center Tech Rep ILocation: 100% RemoteDuration: 5+ Months Contract. Requirements Include: Excellent Customer Service Focus. Excellent Communication Skills. Strong Active Listening Skills. Ability to Build and Foster Customer Rapport. Astute Learner. Competent Trouble-shooting Skills. Ability to Evaluate Customer Needs and Determine the...

  • Contact Center Tech Rep I

    3 weeks ago

    Lake Mary, United States Tech Providers Full time

    Position: Contact Center Tech Rep I Location: 100% Remote Duration: 5+ Months Contract.Requirements Include: Excellent Customer Service Focus. Excellent Communication Skills. Strong Active Listening Skills. Ability to Build and Foster Customer Rapport. Astute Learner. Competent Trouble-shooting Skills. Ability to Evaluate Customer Needs and Determine the...

  • Customer Service Rep

    4 weeks ago

    Salt Lake City, United States Trulite Glass & Aluminum Solutions Full time

    Job Description*This role is not open for submissions from outside staffing agencies*  Trulite is GROWING! We are looking for Customer Service Rep based at our Salt Lake City, UT location. $18-$20hr.Monday - Friday 7:30 - 4:30 Entry level position that provides customer service support to customers for job site deliveries, a-rack deliveries, and case...

  • Customer Service Rep

    6 days ago

    Salt Lake City, United States Verdesian Life Sciences Full time

    ** Customer Service Rep** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001244 Showing 1 location **Job Details** **Description** Position Summary: (SLC, Utah) This position reports to the Customer Service Manager and is responsible for providing professional customer service and ensuring the organization understands and adheres to...

  • Contact Center Tech Rep I

    4 weeks ago

    Lake Mary, United States Tech Providers Full time

    Contact Center Tech Rep I100% Remote5 month contractPosition Duties Include: Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as well as student service support (inquires related to...

  • Contact Center Tech Rep I

    1 month ago

    Lake Mary, United States Tech Providers Full time

    Contact Center Tech Rep I100% Remote5 month contractPosition Duties Include: Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as well as student service support (inquires related to...