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Customer Service Rep
3 months ago
**Customer Service Representative**
**Who We Are**:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power _A Better Way to Deliver_ for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
**Your role on the team**:
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
- Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
- Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
- Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
- Assures proper invoicing of accounts by verifying computer generated invoices.
- Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
- Reports customer feedback to management, including any signs of customer dissatisfaction.
- Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Performs paperwork associated with orders including the maintenance of customer files.
- Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
- Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary.
- Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
- Works with management regarding product routing for customers
- For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action.
**What you need**:
- Minimum 6 months related experience and/or training
- Experience with AS400 operating systems and warehouse management systems preferred.
- PC literate with experience with Microsoft Outlook, Word, and Excel
**Bonus if you have**:
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
**What you gain from joining our team: (benefits)**
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community.
- + more
**Join our Team**
OR
- Text **DELIVER** to **88300** to Apply1
