Customer Service Rep I

3 months ago

Lake Worth Beach, United States Chesapeake Utilities Full time

** Customer Service Rep I (Propane)**

**Job Category****:** Customer Contact Center **Requisition Number****:** CUSTO002694 Showing 1 location **Job Details**

**Description**

Primary Responsibilities

* Assist propane customers

* Collect and reconcile cash.

* Prepare daily reports and bank deposits.

* Prepare work orders to be dispatched to operational personnel.

* Print, reconcile and distribute reports and calculations.

* Perform other related functions as assigned by the District Manager or Customer Service Manager.

* Charge customer accounts for services rendered such as deliveries of propane, labor and parts.

* Issue credits and adjustments when necessary.

* Review figures to ensure proper accounts are being charged and billing is correct.

* Reconcile daily payments that are received through the mail and cash drawers.

* Reconcile all cash taken daily and prepare bank deposits.

* Receive and transmit information to and from service, installation and delivery personnel.

* Enter changes on customer's accounts

* Prepare credit history checks for prospective customers.

* Maintain customer and vendor files and store batches and reports.

* Type correspondence.

* Attend training seminars.

* Order office and computer supplies.

* Maintains good customer relations.

* Interprets, monitors and implements company policies, as they pertain to customer service.

* Involvement with Public Assistance Programs.

* Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

* Maintains and processes deposits.

* Review budgets to determine the need for increasing budget amounts.

* Assist in preparation of the customer budgets.

EDUCATION and/or EXPERIENCE

* PC experience mandatory

* Excellent customer contact skills. Strong organizational skills.

* High school graduate or equivalent.

* Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of at PC programs (Lotus 123 or Excel, MicroSoft Word or Word Perfect.)

COMPUTER SKILLS

* Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.

LANGUAGE SKILLS

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good telephone communication skills.

MATHEMATICAL SKILLS

* Ability to calculate figures and amounts such as discounts, interest, percentages.

**Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.**

**Skills**

**Required**

**Intermediate Word** *Intermediate* **Intermediate Excel** *Intermediate* **Preferred**

**Customer Service** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Experience**

**Preferred**

**2 years:** Related Customer Service Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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