Customer Service Rep I

6 months ago

Crystal Lake, United States Snap-on Full time

Overview This position is onsite in Crystal Lake, IL. Who we are: People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team. Snap-on Industrial is seeking a great candidate to join our team. This position performs a variety of customer service related tasks to support the Industrial sales field and customer base. These requests may be received via phone or email; in addition, customer service maintains a variety of functions to ensure quality and exceptional service. CSR I may have primary responsibility for one or more of these functions and be asked to perform other secondary functions as necessary to meet business needs. Responsibilities Responsibilities Customer Service functions may include requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issues Receive and resolve customer/sales field requests via phone and email Run and work a variety of reports related to open orders in an effort to fulfill those orders in a timely fashion Maintain professionalism while communicating and escalating open issues in a timely fashion, keeping all parties informed as necessary on developments Follow all established processes consistently in order to maintain high quality standards of service Review work instructions and work with team leadership to implement necessary updates/changes Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data Digitally file all backup in paperless filing system for audit purposes Attend and actively participate in team meetings Perform any other duties as assigned by management Qualifications Requirements High School Diploma or GED Minimum 1 year previous customer service experience Strong ability to learn and adapt to new computer-based systems (i.e. database management and workflow systems, among others) Exceptional listening skills Excellent interpersonal analytical and oral/written communication skills Strong understanding of and willingness to collaborate in a team environment Strong attention to detail and ability to accurately perform a wide range of procedures Creative and able to be flexible in daily activities, change priorities and coordinate multiple tasks in order to meet changing business needs Must be dependable; willing to work overtime and to adjust schedule in order to meet business demands Ability to remain calm under pressure and work in stressful situations in order to promote positive customer relations with both internal and external customers Excellent PC skills, knowledge of Microsoft Office Snap-on offers a competitive compensation package and a complete benefits package which includes which includes medical, dental, vision, life insurance, an employee assistance program (EAP), a 401k Savings plan, a pension plan, a legal services plan, an employee stock purchase plan, a discount on Snap-on products and more. Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

  • Customer Service Rep

    3 weeks ago

    Salt Lake City, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REP Salt Lake City, UT, USA Req #20756 Thursday, November 14, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and...

  • Customer Service Rep

    4 weeks ago

    Salt Lake City, United States Packaging Corporation of America Full time

    CUSTOMER SERVICE REP Salt Lake City, UT, USA Req #20756 Thursday, November 7, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and...

  • Patient Services Rep-Multi Specialty Crystal Lake Full Time Days

    7 days ago

    Crystal Lake, United States Northwestern Medicine Full time

    This is a Full Time position at 36 hours per week located at the Crystal Lake Multi Specialty clinic. Schedule is Monday through Friday, start time as early as 7 am and end time as late as 5:30 pm. - - The Patient Services Rep reflects the mission, v Patient Services, Patient, Customer Service, Healthcare, Medical

  • Customer Service Rep

    6 months ago

    White Lake, United States Domino's Pizza LLC Full time

    Company DescriptionJob DescriptionMake up to $15/hr with tips We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or...

  • Customer Service Rep

    5 months ago

    Whitmore Lake, United States Domino's Pizza LLC Full time

    Domino's - 9567 Main Street [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders...

  • Data Entry/ Customer Service Rep

    4 weeks ago

    Lake Forest, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. This role starts immediately and pays $18.43/ hr. Key Responsibilities: Email Communication: Communicate professionally with time-share owners and Board of Directors via email. Exhibit excellent email etiquette and respond to inquiries in a timely and...

  • Data Entry/ Customer Service Rep

    1 month ago

    Lake Forest, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. This role starts immediately and pays $18.43/ hr.Key Responsibilities:Email Communication:Communicate professionally with time-share owners and Board of Directors via email.Exhibit excellent email etiquette and respond to inquiries in a timely and...

  • Data Entry/ Customer Service Rep

    4 weeks ago

    Lake Forest, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. This role starts immediately and pays $18.43/ hr.Key Responsibilities:Email Communication:Communicate professionally with time-share owners and Board of Directors via email.Exhibit excellent email etiquette and respond to inquiries in a timely and...

  • Data Entry/ Customer Service Rep

    1 month ago

    Lake Forest, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. This role starts immediately and pays $18.43/ hr. Key Responsibilities: Email Communication: Communicate professionally with time-share owners and Board of Directors via email. Exhibit excellent email etiquette and respond to inquiries in a timely and...

  • Data Entry/ Customer Service Rep

    1 month ago

    Lake Forest, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking a Data Entry/ Customer Service Rep to support a company in Lake Forest, CA. This role starts immediately and pays $18.43/ hr. Key Responsibilities: Email Communication: Communicate professionally with time-share owners and Board of Directors via email. Exhibit excellent email etiquette and respond to inquiries in a timely and...

  • Front Office/Customer Service Rep

    3 months ago

    Salt Lake City, United States BBSI Full time

    Job Title: Front Office/Customer Service Rep Are you a detail-oriented individual with exceptional customer service skills? We are looking for a dynamic Front Office/Customer Service Representative to join the team! Responsibilities: Manage front desk and client-facing duties. Working alongside with Vendors Answer incoming calls and emails, responding to...

  • Member Services Rep Floater

    4 hours ago

    Salt Lake City, United States Planet Fitness, Inc. Full time

    Position: Member Services Rep - Floater We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/ Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior l Member Services, Floater, Member Service, Customer Service, Retail, Instructor Learn More

  • Customer Service I

    6 months ago

    Canyon Lake, United States Ace Hardware Full time

    CUSTOMER SERVICE I JOB DESCRIPTION Hourly range to commensurate with qualifications Possess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for 'Epicor', which is the software technology that is utilized storewide within our retail environment. Listed is a representation of some of the minimal...

  • Data Analyst I

    2 days ago

    Lake Zurich, United States Indotronix Uk Full time

    Title: Data Analyst I (2 Openings) Location: Lake Forest, IL Duration: 5 Months Description Projection analyst for forecasting and other business needs. Looking for experience in SAP, Salesforce, Power BI, and some data analysis. Research and match new customer records added to Data Foundation from Sales Tracing, SAP Instruments, Definitive Healthcare, and...

  • Customer Service Representative for US Postal Services

    1 week ago

    Crystal, North Dakota, United States US Postal Service Full time

    Seeking a dedicated and detail-oriented individual to fill the role of Postmaster Relief with the US Postal Service. This position offers an opportunity to work in a fast-paced environment, providing exceptional customer service and ensuring the efficient operation of a single-unit postal facility.About the RoleThis is a unique opportunity to develop your...

  • Guest Services Rep Part

    2 months ago

    Budd Lake, United States Extended Stay Full time

    Extended Stay - 71 International Dr. South [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Customer Service Rep

    2 months ago

    Whitmore Lake, United States American Leak Detection Full time

    YOU ENJOY helping customers. You're upbeat, organized and a self-starter able to work in a dynamic environment with limited oversight. You thrive in fast-paced, busy work environments. You expertly juggle numerous tasks while keeping the big picture in mind. Your colleagues revel at your ability to think through the tiniest of details. You're always taking...

  • Customer Service Representative

    1 week ago

    Crystal Lake, Illinois, United States Wal-Mart Stores , Inc. Full time

    Job Requirements:To succeed as a Customer Service Representative at Wal-Mart Stores, Inc., you must have excellent communication skills and the ability to work in a fast-paced environment. As a Customer Service Representative, you will be responsible for resolving customer complaints, answering questions, and providing exceptional customer service. The...

  • Customer Service Representative

    4 months ago

    Crystal Lake, United States Mr. Handyman International, LLC Full time

    As an Office Professional. Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals. Making Recommendations and Managing Expec Customer Service Representative, Customer Service, Customer Experience, Representative, Retail

  • Customer Service Representative

    1 week ago

    Crystal Lake, Illinois, United States Tailored Brands Inc Full time

    Tailored Brands Inc is seeking a dedicated Customer Service Representative to join our team in Crystal Lake. As a key member of our customer-facing team, you'll be responsible for providing world-class service to our customers, ensuring their needs are met and exceeded.Key Skills and Qualifications:Excellent communication and interpersonal skillsAble to work...