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Customer Support Analyst

4 months ago

Schaumburg, United States Zurich Insurance Company Full time

Zurich is currently hiring a Customer Support Analyst I to join their Application Support Center team. The successful candidate will provide first level support services to internal customers related to an application/ set of applications. Identifies basic application, rating, coding, workflow, and software issues. This role is hybrid and will report to our one of the following office: Schaumburg, IL, Overland Park, KS, Anoka, MN

The Day to Day:


• Resolves basic inquiries.
• Performs troubleshooting to diagnose user problems (PC and business systems).
• Documents all inquiries into the Help Desk problem management system.
• Complies with IT service management governance, standards and polices.
• Provides input for service level performance reports to the business generating improvement actions where necessary.
• Supports the end-user satisfaction process and service improvement programs.
• Supports business in disaster recovery testing.

Required:

• High School Diploma or Equivalent and No prior experience required in the Application Support area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Application Support area

AND

• Customer service experience

• Experience in analyzing computer problems

• Rating Experience

• Coding Experience

• Must be able to work flexible schedules

Preferred:

• Insurance industry experience

• Organization skills


As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().