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Help Desk Support Specialist

2 months ago

Schaumburg, Illinois, United States IDR, Inc. Full time
Help Desk Analyst Job Description

IDR, Inc. is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing top-notch service to our clients, resolving incidents and requests, and ensuring the smooth operation of our computing environment.

Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and in-person
  • Resolve technical issues and requests in a timely and efficient manner
  • Configure and troubleshoot Windows and Mac laptops, as well as other computer hardware and peripherals
  • Maintain passwords, data integrity, and file system security for the computing environment
  • Collaborate with the IT team to identify and implement process improvements

Requirements:

  • 1+ years of experience working in an IT Service Desk/Support role
  • 1+ years of experience configuring and troubleshooting Windows and Mac laptops
  • Knowledge of remote support tools and Intune for Endpoint Management
  • Hands-on experience building laptops and re-imaging laptops
  • Excellent communication and customer service skills

What We Offer:

  • Competitive compensation package
  • Full benefits, including medical, vision, dental, and more
  • Opportunity to work with a leading organization in the industry
  • Close-knit and team-oriented culture

About IDR, Inc.:

  • 20+ years of proven industry experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager committed to your success
  • Medical, dental, vision, and life insurance
  • ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row