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Support Broker Supervisor
2 months ago
JOB SUMMARY
Apply a person-centered approach to keep the client at the center of all program functions Supervise the day-to-day implementation of contractual requirements within the state’s Medicaid guidelinesTrain and supervise staff Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity Directly manage client cases as needed Promote cohesiveness in the office environment Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs and county Health and Human ServicesJOB DUTIES
Collaborate with stakeholders regarding delivery of services Collect and analyze program score card, dashboard, and key performance indicators Comfortable with public speaking Strong written and verbal professional communication skills Oversee compliance with applicable legal requirements, standards, policies, and procedures Oversee advanced reporting Demonstrate dependability Demonstrate effective problem solving and decision-making skills Exhibit strong computer literacy and efficiency Oversee complex service programs and special projects Identify and implement process improvement efforts Oversee special projects as needed Maintain necessary skills and knowledge to coordinate work flow Market services to referral sources Participate in, and assign, professional development and training activities Prioritize and multitask effectively, ability to quickly switch gears Provide excellent customer service to internal and external clients Recruit, hire, train, and supervise employees Represent company at stakeholder meetings, health fairs and provider fairs Supervise deliverables and ensure timely completion of projects Travel within the assigned geographic area as required Supervise and coordinate the enrollment of clients and/or employees in services, including the development of the service/support plan and budgets Supervise Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner Monitor staff productivity based on metrics outlined in program contracts Demonstrate strong organization and time management skills Deliver employee corrective actions/performance improvement plans Assist other departments due to business needs Provide coaching and counseling to employees Handles escalated complaints Bilingual preferred in various locations Other duties as assignedQUALIFICATIONS
Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred 6 years’ experience serving individuals with disabilities preferred Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required Combination of education and experience 2 years leadership experience preferred Ability to work flexible and/or extended hours, if needed, to meet the job requirementsThe incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
