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Conference Services Manager

4 months ago

Fort Worth, United States MCR Hotels Full time

Conference Services Manager

American Airlines Hotel, 4501 HWY 360, Fort Worth, Texas, United States of America Req #6470 Monday, June 3, 2024

The Conference Services Manager at the American Airlines – The Landing at Skyview 6 is responsible for providing direction, supervision, and support for all Conference Services activities of the hotel and training facilities to ensure the highest levels of service and execution.

RESPONSIBILITIES:

Oversee all aspects of the daily execution of the hotel’s Conference Services operation. Monitor day-to-day Conference Services operations and take needed action to ensure standards of meeting presentation and service are being maintained. Check meeting rooms & areas to ensure safety, cleanliness, proper set up, and sufficient supplies & equipment. Circulate through meeting areas to ensure guest satisfaction; sincerely seek guest comments and quickly and willingly handle any complaints. Make personal contact with guests and assist them with any requests. Respond to guest inquiries and coordinate special arrangements and requests with Conference Planning. Ensure overall guest satisfaction. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. Work with Conference Planning and keep them informed of any issues or discrepancies as they arise. Communicates all meeting arrangements including any special requests to Conference Services set-up team. Maintain up to date details on meeting functions and communicate to Conference Services staff. Ensures that all conference furniture, equipment, rooms, and break areas are maintained in a clean and operable manner, including any dialogue or workshop suites when used for meetings. Ensure inspection of all meeting areas for cleanliness and maintenance on a regular basis. Control and maintain all service equipment. Write service requests as necessary. Monitor and maintain the inventory of equipment and conference supplies. Monitor and adjust the operating plan as needed based on business fluctuations. Utilize computer programs to analyze forecast and cost reports and decisions based on that information to ensure effective expense controls. Prepare and submit required reports, including (but not limited to) payroll, employee schedules, quarterly action plans in a timely manner. Assign set-up tasks, supervise the work and performance of hourly Conference Services team. Assist in developing and managing adherence to departmental policies and procedures. Performs human resource functions for staff, including hiring, scheduling, training, and motivating. Select, train, supervise, and schedule Conference Services staff in accordance with business needs, productivity, and service standards. Conduct ongoing training of employees to maintain standards of service. Conduct staff performance reviews in accordance with MCR standards. Holds periodic meetings with Conference Services staff to review past and future performance of service, quality, general information concerning guest and employee relations, and upcoming daily functions. Participate in required manager on duty coverage as scheduled.

REQUIREMENTS:

Must have employment eligibility in the Strong command of the English language, both spoken and written. Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization. Must be proficient in MS Office (Outlook, Word, Excel, PowerPoint). High school education, GED, or equivalent experience required. Bachelors’ degree with emphasis hospitality highly preferred. Minimum 5 years of experience working within Conference Services and/or Planning required in a high-volume hotel, conference center or resort with at least three of those in a supervisory role. Must have the ability to work varying shifts, including nights, weekends, and holidays. Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Immediate Benefits:

Discount Hotel Rooms at MCR hotels American Airlines Federal Credit Union membership eligible Employee Assistance Program Weekly Payroll

Comprehensive health benefits after 30 days

Dental insurance Vision insurance Health insurance Health savings account Flexible Spending Account Disability insurance Life insurance

Paid Time off benefits after 90 days

Paid Personal Days Paid Sick Days Paid Holidays

Retirement Savings Plans after 6 months

401(k) + match Roth 401(k)

Our Company

MCR is the  3rd-largest hotel owner-operator  in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a  $ billion portfolio  of  148 premium-branded hotels  containing more than 22,000 guestrooms across  37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named  one of Fast Company’s 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the  Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the  Hilton Legacy Award for Top Performer . For the TWA Hotel at New York’s JFK Airport, MCR won the  Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Other details

Job Family Hotels Pay Type Salary Hiring Rate $60, Job Start Date Monday, June 3, 2024 American Airlines Hotel, 4501 HWY 360, Fort Worth, Texas, United States of America Share this job: