Night Auditor

2 months ago


Fort Worth, Texas, United States Doubletree by Hilton Fort Worth S Conference Center Full time
Doubletree by Hilton Fort Worth S Conference Center Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Doubletree by Hilton Fort Worth S Conference Center. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while providing exceptional service to our guests.

Key Responsibilities:
  • Financial Record Keeping: Perform additional bookkeeping, administrative, and accounting procedures as required to maintain accurate and up-to-date financial records.
  • Reporting and Analysis: Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management to inform business decisions and drive growth.
  • Guest Experience: Ensure all guests feel they are having an exceptional experience at the property by providing prompt and courteous service, resolving issues promptly, and exceeding guest expectations.
  • Financial Reconciliation: Audit and reconcile all financial records, including cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages to ensure accuracy and compliance.
  • Front Desk Support: Execute front desk clerk duties as required, including processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.
Requirements:
  • Customer Service: Excellent customer service and communication skills are required to provide exceptional service to our guests.
  • Technical Skills: Proficiency with computers is required, and experience with reservation and accounting software is desired.
  • Industry Experience: Experience in the hospitality industry or guest services is preferred, but not required.
  • Education: High school diploma or equivalent required; some college preferred.
  • Schedule: Requires a flexible schedule that allows for overnight shift hours.

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