Current jobs related to Tier 2 Technical Support Engineer - Austin - ActivTrak

  • Technical Support Lead

    2 weeks ago

    Austin, Texas, United States SupportNinja Full time

    About the RoleWe're seeking a highly skilled Technical Support Lead to join our team at SupportNinja. As a Technical Support Lead, you will be responsible for managing the Tier 1 and Tier 2 Technical Support teams to provide world-class customer support.Key ResponsibilitiesManage and lead the Tier 1 and Tier 2 Technical Support teams to ensure seamless...

  • Technical Support Specialist for TIERS/IEE

    4 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: Information Technology Support Specialist The Information Technology Support Specialist will report to the Help Desk Manager for TIERS/IEE and will undertake highly specialized technical assistance and customer service responsibilities associated with the Texas Integrated Eligibility Redesign System (TIERS) and other related eligibility...

  • TIERS/IEE Technical Support Specialist

    1 month ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: **Position Title:** Information Technology Support Specialist III The Information Technology Support Specialist III will report to the Help Desk Manager for TIERS/IEE and will undertake advanced technical assistance and customer service responsibilities related to the Texas Integrated Eligibility Redesign System (TIERS) and other eligibility...

  • TIERS/IEE Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Overview: **Position Title:** Information Technology Support Specialist III The Information Technology Support Specialist III will report to the Help Desk Manager for TIERS/IEE and will engage in advanced technical assistance and customer service responsibilities associated with the Texas Integrated Eligibility Redesign System (TIERS) and other...

  • Tier I Technical Support Specialist

    4 weeks ago

    Austin, United States Overhaul LLC Full time

    **Tier I Technical Support Specialist (Overnight Shift)** at Overhaul Austin, Texas, United States **Who We Are** Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into...

  • Technical Support Lead

    2 weeks ago

    Austin, Texas, United States SupportNinja Full time

    {"h1": "Technical Support Lead at SupportNinja", "p": "We're obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the...

  • Technical Support Operations Lead

    4 weeks ago

    Austin, Texas, United States SupportNinja Full time

    About SupportNinjaAt SupportNinja, we are passionate about fostering growth. Since our inception in 2015, we have been dedicated to helping businesses scale and connecting them with a diverse talent pool. Our mission is to redefine growth by cultivating exceptional talent, leveraging cutting-edge technology, and challenging conventional practices.As a modern...

  • Lead Technical Support Specialist

    4 weeks ago

    Austin, Texas, United States SupportNinja Full time

    About SupportNinjaAt SupportNinja, we are passionate about fostering growth. Our mission is to empower businesses to thrive while nurturing individual careers. Established in 2015, we specialize in connecting companies with a diverse talent pool, providing innovative solutions for scalability.We redefine the BPO landscape by focusing on exceptional talent...

  • Windows Engineer and Linux Engineer

    4 months ago

    Austin, United States Resource Informatics Group Inc Full time

    Job DescriptionJob DescriptionRole: Windows Engineer and Linux Engineer- 2 positionsLocation: Austin, TXDuration: 3 to 6 monthsRate: $market All Inclusive   Job Description The System Engineer is responsible for the design and implement of reliable, stable and secure enterprise infrastructure solutions that facilitate key business services and...

  • Technical Support Team Leader

    1 month ago

    Austin, Texas, United States SupportNinja Full time

    About SupportNinjaAt SupportNinja, we are passionate about fostering growth. Since our inception in 2015, we have dedicated ourselves to assisting companies in scaling their operations while connecting them with a diverse talent pool. Our mission is to redefine growth by nurturing exceptional talent, leveraging cutting-edge technology, and challenging...

  • Technical Support Engineer

    3 months ago

    Austin, United States Deskpro Full time

    Job DescriptionJob DescriptionDeskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide...

  • Technical Support Software Engineer

    1 month ago

    Austin, Texas, United States KION Group Full time

    KION Group is seeking a talented Technical Support Software Engineer to provide advanced customer assistance within our Global Software Division. This role requires a commitment to rotating 12-hour night shifts, working four nights consecutively followed by four nights off. The successful candidate will engage with clients, first-level support technicians,...

  • Field Service Customer Engineer

    4 weeks ago

    Austin, United States Advantage Technical Full time

    We're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...

  • Field Service Customer Engineer

    4 weeks ago

    austin, United States Advantage Technical Full time

    We're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...

  • Field Service Customer Engineer

    1 month ago

    Austin, United States Advantage Technical Full time

    We're seeking a dynamic individual to lead customer-facing technical support and contribute to the growth of our client’s presence in semiconductor fabs in Austin and globally. This hybrid role combines sales engineering, new product development, and field technical support, with responsibilities ranging from identifying customer needs and guiding product...

  • Advanced Technical Support Engineer

    1 month ago

    Austin, Texas, United States Apex Systems Full time

    Position: Senior Desktop Support SpecialistContract Type: Long-Term EngagementLocation: RemoteBackground Verification RequiredApex Systems is seeking a Senior Desktop Support Specialist to deliver exceptional technical support to our clientele. The specialist will be responsible for the installation, enhancement, and troubleshooting of hardware and software...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Overhaul LLC Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our Fusion Hub and 24/7 Customer Support Team at Overhaul LLC. As a key member of our team, you will play a critical role in ensuring our customers have the ability to provide required information for the monitoring and recovery of their assets.Key...

  • Senior Python Support Engineer

    1 month ago

    Austin, Texas, United States HCLTech Full time

    About HCLTechHCLTech is a prominent global technology firm, employing over 219,000 professionals across 54 nations. We specialize in delivering top-tier capabilities focused on digital transformation, engineering, and cloud solutions, backed by a comprehensive suite of technology services and products. Our clientele spans various sectors, including Financial...

  • Technical Support Specialist

    1 week ago

    Austin, Texas, United States Overhaul LLC Full time

    Tier I Technical Support SpecialistWe are seeking a highly motivated and analytical individual to join our Fusion Hub and 24/7 Customer Support Team as a Tier I Technical Support Specialist.The successful candidate will utilize Overhaul visibility software solutions to ensure customers have the ability to provide required information for the monitoring and...

  • IT Technical Support

    4 months ago

    Austin, United States US Fertility, LLC Full time

    Job DescriptionJob DescriptionPosition Summary Overview: This position provides 2nd and 3rd level internal end user technical support for services and platforms essential to the maintaining, administration, and development of the Enterprise Services. These services will fulfill the dual roles of; maintaining the highest possible level of technical and user...

Tier 2 Technical Support Engineer

4 months ago

Austin, United States ActivTrak Full time

Description

ActivTrak, a leader in the SaaS industry, offers unparalleled workplace analytics and productivity management solutions. Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.

We are seeking a Tier 2 Technical Support Engineer (TSE) to strengthen our customer support capabilities. The Tier 2 team is the core of our support ecosystem, acting as a bridge between Tier 1 and Tier 3 teams. This position involves handling a variety of technical queries, troubleshooting issues, and providing detailed product guidance to ensure effective deployment and utilization of ActivTrak by our customers.

Key Responsibilities:

Provide timely, efficient, and empathetic customer support through email tickets, ensuring clear communication and resolution. Employ active listening and a deep understanding of customer scenarios to troubleshoot creatively and tailor solutions to individual needs. Manage and prioritize the support ticket queue effectively, and schedule calls with customers for quicker issue resolution when necessary. Offer proactive support by anticipating and addressing potential customer questions or concerns. Collaborate closely with cross-functional teams, including Development and Product, to report software defects, gather troubleshooting information, and relay customer feedback to aid in product improvement. Guide users through ActivTrak deployment and utilization, focusing on installation, account configuration, user management, dashboard interpretation, and integration setup.

Requirements

2 years experience in customer-facing technical support roles. Strong technical foundation and familiarity with software troubleshooting. Experience with Zendesk, Azure AD, Power BI, and structured query language (SQL) is highly regarded. Exceptional written and verbal communication skills. Proven ability to work effectively in a team and collaborate across functions. A proactive, resourceful, and adaptable approach to work. A commitment to continuous learning, improvement, and customer advocacy. Proficiency in spoken and written Spanish is a plus

Benefits

Work environment:

Position is remote within US Minimal travel Limited physical demands