Senior Python Support Engineer
2 weeks ago
About HCLTech
HCLTech is a prominent global technology firm, employing over 219,000 professionals across 54 nations. We specialize in delivering top-tier capabilities focused on digital transformation, engineering, and cloud solutions, backed by a comprehensive suite of technology services and products. Our clientele spans various sectors, including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and Consumer Packaged Goods, and Public Services.
Position Overview:
We are in search of a proficient Software Engineer to provide development assistance to our software development teams throughout the organization. This role involves managing, maintaining, and troubleshooting internal software applications and tools.
Required Skills and Experience:
- 1-3 years of practical experience in Python programming.
- Strong analytical skills with the capability to diagnose and resolve technical challenges efficiently.
- Exceptional communication abilities.
- Proficiency in SQL.
- Comprehensive understanding of Linux operating systems.
- Prior experience in a technical support capacity is advantageous.
Key Responsibilities:
1. Address and prioritize support inquiries and requests from engineering teams.
2. Extract pertinent information from log files and other resources to troubleshoot, identify responsible parties, or determine root causes.
3. Develop basic tools and test cases to enhance the efficiency and quality of support.
4. Collaborate with technical writers to refine documentation in areas related to support.
5. Generate reports for leadership that provide insights into the performance of the support program.
6. Offer insights and recommendations regarding product development and the product roadmap; actively contribute to product enhancement.
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