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Office & Operations Manager

3 months ago


Union, United States Two Maids & A Mop - Westfield Full time
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • Company parties
  • Flexible schedule
  • Opportunity for advancement

Reports to: General Manager
Supervises: Staff of Professional House Cleaners (PHCs)

Join our growing team This is a salaried position with base salary up to $41,600 per year ($20.00 per hr) with a potential $2,500 - $4,000 yearly bonus to potential paid quarterly (Up to $1,000 per Qtr.) if sales, customer & employee retention goals are met.

KPI (key performance indicators) Objectives:
1) Gross Revenue
2) Recurring customers
3) Average customer ratings/quality control (# of quality checks)
Responsibilities include:
- Overseeing day-to-day opera ons of Two Maids office in Westfield
- Ability to multitask and remain calm under stressful situations
- Embrace, adhere and enforce The Two Maids General Standards
- Implementation and execution of The Two Maids Complete Experience
- Provide high level customer service, and oversee customer & employee satisfaction
- Understand Two Maids policies, procedures, standards, specifications, guidelines & training programs
- Handling customer scheduling including sales, quotes, confirmations, changes & cancellatioons
- Assist in last-minute schedule changes/manage employee call-outs. Clean homes when PHC’s are
absent
- Answering phones, texts, CRM customer requests, including providing customer quotes
- Reading and responding to customer ratings in GatherUp and addressing negative ratings/customer
feedback with PHC’s to correct any service deficiencies
- Directly involved in all training activities, including cleaning processes inside client’s home or offices
- Staff retraining & discipline if required
- Process purchasing requests as needed for cleaning supplies, cleaning equipment & office supplies
- Monitor inventories of cleaning supplies & office supplies.
- Manage & ensure all cleaning equipment & office equipment is operating correctly
- Maintain and ensure office cleanliness
- Maintain laundry of cleaning supplies towels as teams return throughout the day and ensure laundry is
clean and ready for the next day
- Recruit, train & retain staff, including new employee orientation, up new hire paperwork & maintaining
employee HR files
- Assisting with preparing payroll biweekly

Job Requirements
- 18 years of age or older
- Available for employment from 7:30 AM – 5 PM, Monday-Friday
- *ESSENTIAL: Must have a neat, safe and well-maintained & insured automobile & valid driver's
license
- Familiar and comfortable with computers, including using Microsoft Word, scheduling software,
Outlook/emailing, etc.
- Possess basic math skills
- Fluent in speaking, reading, and writing English
- Satisfactorily complete a nationwide criminal background check
- Familiar with leading a team
- Fluency in Spanish is a big plus

Education:
- High school diploma (required)
- Some college/college graduate a plus

Experience:
- 1 or more years of experience managing small business offices. Hospitality, sales and customer
service are a big plus.

This Job Is Ideal for Someone Who Is:
- Dependable -- reliable, dependable, desire to "roll up your sleeves and get the job done"
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Active -- this is a physical job with bending, stairs, walking, scrubbing, and moving around.

Company's website: www.twomaidscleaning.com