Customer Service Representative

3 months ago


Dallas, United States Shanda Martin - State Farm Agent Full time
Position Overview

Are you outgoing and customer-focused? Are you a problem solver?  If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

  • Competitive base pay plus commission/bonus options
  • Paid Time Off
  • Life Insurance
  • Health Incentive Plan
  • Mentorship and ongoing training/development 
  • Growth potential/Opportunity for advancement within the agency
  • Entreprenurial Opportunity
Requirements

  • Friendly and optimistic personality
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Pride in getting work done accurately and timely
  • Ability to work in a team environment
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)


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