Retail Operations Business Partner

1 month ago

Philadelphia, United States Curaleaf Full time

Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Curaleaf, Select, and Grassroots provide industry-leading service, product selection and accessibility across the medical and adult-use markets. In the United States, Curaleaf currently operates in 17 states with 147 dispensaries and employs nearly 5,200 team members. Curaleaf International is the largest vertically integrated cannabis company in Europe with a unique supply and distribution network throughout the European market, bringing together pioneering science and research with cutting-edge cultivation, extraction and production.

Our corporate social responsibility is Rooted in Good. We believe in taking corporate and social responsibility very seriously, from our educational outreach to national partnerships, state-wide initiatives and local causes. Giving back to the communities where we operate is important to us and helps to change old attitudes by showing the positive impact of cannabis in creating jobs, changing lives, and helping local communities.

Our Mission: To enhance lives by cultivating, sharing, and celebrating the power of the plant. 

Our Vision: To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis. 

Our Values:

Lead and Inspire. Commit to Win. ONE Curaleaf. Driven to Deliver Excellence.

This role will cover the Northeast Region. The candidate must reside in one of the following states: PA, MD, NY, NJ, CT

Curaleaf Culture: 

At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.

Who You Are:

As the Retail Operations Business Partner, you will serve as a primary member of the National Operations Team and will drive change and ingenuity within the cannabis industry. You will work collaboratively with members of various leadership teams to implement operational excellence, drive revenue, and will be responsible for coaching, supporting, and inspiring team members nationally.

Additionally, as the Retail Operations Business Partner, you will support the development of national, regional, and local initiatives using open and supportive communication methods to encourage productivity and successful execution and outcomes.

You are passionate about motivating teams, providing excellent service to our internal customer, ensuring retail operations run smoothly and efficiently and helping drive and maximize sales in the company. The role is accountable to work directly with Field Teams to drive efficiency and sales in all Curaleaf stores.

What you will do:

Always delivering on commitments and making things happen on a national scale Proactively influence projects to secure success Establish team goals, develop others and model how we work together Ensure operational, procedural, and performance compliance for our national retail locations Become an operational expert and “go to person” for retail across the country: drive new functions, roll-out nationally; run retail key user tests and conduct operations trainings Coaching Managers in creating operational excellence and a positive guest experience Create, maintain, and analyze effective procedures and KPIs across a national scope Collaborate with cross-functional teams to identify areas of growth and improvement companywide sales Oversee the development of national initiatives for implementation in respective area of responsibility Demonstrating a broad knowledge of the national business strategy National P&L analysis Identifying business opportunities across multiple markets within both medical and adult use states Provide ongoing support and partnerships with Managers, Senior Managers, Directors and VPs Proactively identifying shortfalls in performance and addressing those opportunities with a positive approach Review, manage and develop vendor national relationships Work closely with Retail Systems team for new system implementations, existing system improvements and maintenance Work collaboratively with New Store Opening stakeholders across the country to ensure successful store openings and product launches Work to continuously optimize retail operation from a customer-centric and back of house efficiency perspective to enhance profitability across all channels of business Setting and agreeing to national stretch goals for yourself and others, measuring against key business drivers

What you bring:

Bachelor’s Degree (preferred) in Business Management or Hospitality Management or 3-5+ years of operational management experience within a retail environment Multiunit or National scope experience required Tenacity, flexibility, and agility with endless curiosity Good sense of humor Ability to assess changing market conditions and competitor activity across the country Enjoys collaborating with cross functional partners as well as excelling on solo projects Ability to develop efficiencies to drive sales and create change nationally Impeccable verbal and written communication skills Strong interpersonal, networking, and negotiation skills Extensive retail/hospitality business acumen (P&L analysis, EBITA, BOGS, labor forecasting, etc.) Meticulous attention to detail with the ability to organize and prioritize national projects Exceptional critical thinking, problem-solving, and time management skills Demonstrates resilience in the face of setbacks, sustaining personal, team and national output Thrive in a customer first environment, can coach, and hold others accountable for exceptional results Advanced computer literacy with MS Office proficiency (Outlook, Word, Excel, PP, Teams, Tableau) Expected travel ~50% of the time (vehicle, air)

What We Offer:

Competitive Pay Medical, Dental, Vision Benefits Healthcare and Dependent Care Flexible Spending Account (FSA) Health Savings Account (HSA) Retirement Plan - 401(K) Life/AD&D Insurance Short- and Long-Term Disability Paid Parental Leave Community Involvement Through our Rooted in Good Initiative Employee Resource Groups Employee Referral Payment Program Paid Time Off (PTO) Employee Assistance Program Commuter Benefits Employee Product Discounts

Curaleaf Awards and Achievements:

2023 Ragan’s Top Places to Work 2022 TIME100 Most Influential Companies 2020 Cannabis Doing Good’s Good Neighbor Award 2020: Minorities for Medical Marijuana’s Diversity & Inclusion Award

Follow us on Social Media

Instagram:  @curaleaf.usa

Twitter: @Curaleaf_Inc

Not all benefits listed above are available to all employees at all locations.

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as requires by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply. 

Current Curaleaf employees should use our internal job board to submit an application for current openings:

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