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Operations Lead

2 months ago

Elmhurst, United States Lifetouch Full time

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years.

The Operations Supervisor leads the Account Specialist team members. In addition, this role ensures adherence to, and consistent efficient execution of all operations process, procedures, and practices to ensure efficiencies and results against established metrics.What You'll Do Here:
  • Assists the Operations Manager in executing strategies and overseas operations functions in the Area.
  • Communicates, implements, and manages operational processes, procedures and best practices to ensure standardization, compliance and simplification within Operations.
  • Communicates with, and serves, Schools regarding Picture Day planning and preparation and oversees the Production Specialist team as they frequently interact with Schools and sales staff to ensure expectations are met or exceeded.
  • Ensures employees understand Operations metrics. Holds employees accountable by developing, displaying and updating key metrics weekly, recognizing successes and implementing performance improvement plans, as appropriate.
  • Coordinates and conducts staff meetings regularly to provide Area updates, engage employees, introduce new Operations, Sales and/or Photography initiatives, discuss performance against metrics (wins and opportunities), etc.
  • Ensures the Master Calendar and FOW are consistently updated and kept in synch. Identifies gaps and provides training as needed.
  • Partners with Operations Manager to ensure the team is aligned on processes and procedures, as well as identifying opportunities to strengthen area performance and implement improvement initiatives.
  • Performs administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines and ensures team meets all deadlines.
  • Recruits, interviews, hires, trains, and manages employees, in accordance with company guidelines and processes, to build and maintain a high performing team.
  • Communicates and ensures compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner.
  • Supervises and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.
  • Monitors and evaluates individual and team performance.
  • Employs techniques to build teamwork in support of business needs to drive results.
  • Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.
  • Oversees the school agreements and work orders from sales teams to ensure information is complete and processes are followed.
  • Uses reports and tools to closely monitor accounts receivables, promptly taking appropriate actions, as needed.
  • Supports components of seasonal readiness planning and administration (e.g., candidate management, onboarding administration, background checks, Form I-9 completion) in conjunction with other leaders in the Area.
  • Serves as the escalation point for Account Specialist issues and concerns related to Sales Support, Production and Accounts Receivable. Communicates proactively with leaders Works to effectively resolve matters in a timely manner.
  • Performs other projects or miscellaneous duties as requested or assigned.
The Skills You'll Bring:
  • Bachelor's Degree or equivalent experience
  • 3 - 5 years of business, operations or leadership experience
  • Proficient in Microsoft Office, specifically Excel, Word and PowerPoint, as well as Salesforce.
  • Strong communication skills.
  • Excellent interpersonal and collaboration skills.
  • Excellent customer service skills and ability to influence positive outcomes.
  • Strong critical thinking and problem-solving skills.
  • Strong organizational skills.
  • Detail oriented in the execution and follow-up of work.
  • Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently in a fast-paced environment.
  • Ability to effectively manage and lead change.
  • Takes initiative.
  • May require travel

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.

This position will accept applications on an ongoing basis until filled.

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