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IT Executive Support Analyst
2 months ago
***100% onsite in midtown NYC
Looking for an Executive IT Support Analyst to join an end user support team of 6 people, supporting 250 user and dedicated white glove support to 5-6 C-Suite executives. This individual will be responsible for providing personalized assistance to executive-level users, troubleshooting hardware and software issues, and implementing technology solutions to meet their needs.
This person will be the dedicated support to the executive team. Some travel to users homes, etc. will be required.
***MUST HAVE A BACHELORS DEGREE
Key Responsibilities:
• Provide personalized technical support to executives, including troubleshooting hardware and software issues, resolving network connectivity problems, and addressing any other IT-related concerns.
• Manage executive-level IT requests and prioritize tasks based on urgency and impact on business operations.
• Set up and configure new devices and software for executives, ensuring seamless integration with existing systems and security protocols.
• Collaborate with internal IT teams to escalate and resolve complex technical issues that require specialized expertise.
• Proactively identify opportunities to streamline IT processes and enhance the efficiency of executive technology tools and systems.
• Develop and maintain documentation of executive IT setups, preferences, and troubleshooting procedures to ensure continuity of support.
• Stay current on emerging technologies and industry trends to provide recommendations for improving executive productivity and leveraging new tools and platforms.
• Maintain confidentiality and professionalism when handling sensitive information and executive communications.
• Provide training and guidance to executive team members on best practices for utilizing IT resources effectively.
Requirements:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support roles, with a focus on providing white glove support to multiple executive-level users.
• Available to work on site from our NYC office five (5) days a week; able to travel as needed.
• Excellent interpersonal and communication skills, with the ability to confidently communicate and convey technical information clearly and concisely to non-technical stakeholders.
• Customer service oriented with the ability to provide after hours support.
• Proven track record of delivering exceptional customer service and building trusted relationships with executive leadership.
• Proven experience supporting a wide range of technology devices and platforms, including Windows, macOS , mobile devices and cloud platforms like M365 and Google Workspace.
• Ability to work independently with minimal supervision and prioritize tasks effectively in a fast-paced environment.
• Strong technical expertise in IT systems, SaaS, networks, hardware, and software.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
