Production Support Analyst
2 months ago
Large investment bank requires a Support Analyst to join their Front Office facing Equity Production Management team. This is a production level two support role in Equity Sales & Trading, supporting the banks Algo plant. The algorithmic trading product offering provides internal and client users with a wide range of algorithmic trading strategies including cash equity, derivatives and FX.
Responsibilities:
- Investigating user queries via database queries using raw SQL, log files and process interaction, e.g. order issues, flow breaks, booking issues
- Responsible for notifying the business unit of system issues or failures and carrying out subsequent incident management and problem management in-line with ITIL best practice
- Required to correct system break/fix and user recovery
- Be comfortable escalating problems to core development and engineering groups in a timely manner
- Proactive & reactive real-time monitoring of processes, connections & trade flows
- Require to liaise with the Operations department and Controllers where appropriate
- Working closely with regional counterparts to build and leverage tools and standardize monitoring procedures.
- Building tooling to optimize day to day operations
- Production Support Analyst
- Front Office Equities
- Algo Trading
- Database manipulation in SQL
- L1/L2 Production Support Analyst
- Unix/Linux Scripting (Perl/Shell/Python)
- Knowledge of FIX protocol
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Application Support Analyst
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