Patient Navigator CardioVascular
4 weeks ago
Job Description
:Patient Navigator assists patients in navigating the health care system.The hours for this position are 8:am-4:30 Mon- Fri
This can be a hybrid /flex position ( after the 6 month training period) 2 days in office and 3 days remote per week
Answers incoming calls from patients and providers. Triages calls and schedules patient office visits and testing appointments. Coordinates with clinical and support departments on schedule modifications. Requires critical thinking skills, decisive judgment, ability to collaborate with multiple teams and the ability to work with minimal supervision. Must be able to follow protocols and work in a fast-paced environment supporting multiple clinics and physicians.
Handles and directs calls that relate to pharmacy refills, surgery clearance, testing instructions, MyChart access, lab orders, Lyft scheduling, and interpreter assistance. Triages immediate patient concerns and collaborates with RN Navigator and Clinic RNs when appropriate. Schedules appointments for office and virtual visits. Complex scheduling of procedural and diagnostic testing appointments for multiple clinics and providers based on diagnosis and provider/clinic preferences; must be able to follow pre-determined protocols for scheduling and provide pretest instructions to the patient.
In addition to General Cardiology, the Patient Navigator schedules for subspecialties, Electrophysiology, Heart Failure, Vascular and Device studies. Documents all conversations, demographics to EMR timely and accurately. Obtains complete and accurate clinical, demographic, financial information during the scheduling process. Generates cost estimates for services as it relates to office visits and in-office testing; directs patients to Financial Counseling resources when appropriate. Follows guidelines for special requests/Urgent/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards. Meets performance standards and call metrics as outlined by the department management. Performs other duties as assigned.
Minimum Qualifications
One year customer service.
Ability to collaborate with multiple teams.
Preferred Qualifications
One year in related/medical field.
Understanding of medical terminology.
Previous call center experience or CNA, MA or EMT experience.
Experience with Epic.
Bilingual.
Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.Anticipated job posting close date:
09/02/2024Location:
Foothills Medical Office BldgWork City:
Wheat RidgeWork State:
ColoradoScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$ - $We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment todiversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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