Call Center Customer Service Agent
2 weeks ago
Job Title: Call Center Customer Service Assistant
Job Overview:
We are seeking a friendly, dedicated, and highly organized individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing exceptional service and support across various communication channels, including phone, email, and chat. You will help resolve customer inquiries, troubleshoot issues, and ensure customer satisfaction while maintaining company standards.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Resolve customer complaints, issues, or concerns effectively and efficiently.
- Process orders, forms, applications, and requests.
- Document customer interactions and transactions in the company's CRM system.
- Identify and escalate issues that require further attention from management or specialized departments.
- Maintain a high level of product knowledge to answer questions accurately.
- Meet individual and team performance goals related to call volume, quality, and customer satisfaction.
- Collaborate with colleagues to achieve company objectives and improve processes.
- Maintain confidentiality of customer information and adhere to company policies and procedures.
Required Skills and Qualifications:
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Strong verbal and written communication skills.
- Ability to handle high-pressure situations and stay calm under stress.
- Good problem-solving skills and attention to detail.
- Ability to work well both independently and as part of a team.
- Strong multitasking skills and the ability to manage multiple inquiries at once.
- Proficient in basic computer applications (Microsoft Office, CRM software).
- A positive attitude and strong desire to help others.
Job Posted by ApplicantPro
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