Call Center Representative

2 weeks ago


St Louis, United States Percepta House Full time

Job Title: Call Center Representative

Location: Saint Louis, MO

Position Type: Full-Time

Reports To: Call Center Manager

Job Summary:

We are looking for an enthusiastic Call Center Representative to handle inbound and outbound calls with a focus on providing excellent customer service. This role involves addressing customer inquiries, resolving issues, and maintaining customer satisfaction. A successful candidate will have strong communication skills, empathy, and the ability to work well in a fast-paced environment.

Key Responsibilities:
  • Customer Interaction: Answer incoming calls from customers, respond to inquiries, and resolve issues promptly and professionally.
  • Product/Service Knowledge: Develop a thorough understanding of our products and services to effectively assist customers and provide accurate information.
  • Issue Resolution: Identify and troubleshoot customer concerns, provide effective solutions, and escalate complex cases as needed.
  • Documentation: Record all customer interactions, complaints, and resolutions in the CRM system, ensuring data accuracy.
  • Follow-Up: Conduct follow-up calls to ensure that issues are resolved and customers are satisfied.
  • Performance Metrics: Meet or exceed individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution rates.
Qualifications:
  • Education: High school diploma or equivalent (Associate's degree preferred).
    • Strong verbal and written communication skills.
    • Proficiency with computers, including CRM software and MS Office Suite.
    • Problem-solving abilities and attention to detail.
    • Patience, empathy, and a positive attitude.


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