Network Support The Digital Command Center Agent
2 weeks ago
Network Support The Digital Command Center Agent - (Day Shift)
Location: St Louis, Mo
Schedule: 7a-7p, expectation is work in office if your daytime shift is Monday-Friday. Overnight, weekends, and holidays are WFH.
Contract: 12 months
Pay rate: 25-35/hr
Job Description:
• Network Support The Digital Command Center Agent manages the daily operations and support of the core enterprise infrastructure.
• Command Center Agents are responsible for monitoring, troubleshooting, documentation and resolution of incidents including MPLS, Cisco, Nokia, and Scada.
• Agents are also responsible for monitoring, alerting, and triage on core infrastructure including server related events.
• Agents are expected to provide phone support, updating customers and vendors that call in, and providing top notch customer service to our customers.
• The Digital Command Center Agent manages the daily operations and support of the IT networks.
• The primary networks supported are the MPLS, LAN/WAN, transport, telephone, wireless data, and mobile radio networks.
• Utilize a variety of monitoring tools and network element management systems to triage, troubleshoot and remotely repair problems with the company Networks.
• Implement software upgrades to network elements as required and participate in the change process to add or delete network elements.
• Provide support to IT field operations personnel, dispatch field support personnel as required, dispatch contractors, open and manage tickets with equipment vendors and carriers.
• Digital Command Center Agents provide cross team collaboration to maintain and foster an environment that encourages teamwork.
• Command Center Agents also support various reporting and compliance work necessary to meet regulatory and safety needs of the company.
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Network Support The Digital Command Center Agent
2 weeks ago
St. Louis, United States Strategic Staffing Solutions Full timeNetwork Support The Digital Command Center Agent - (Day Shift)Location: St Louis, Mo Schedule: 7a-7p, expectation is work in office if your daytime shift is Monday-Friday. Overnight, weekends, and holidays are WFH. Contract: 12 months
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