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Service communication center representative

2 months ago

Hickory, United States Cloninger Automotive Group Full time

Do you like to make people smile? If so keep

reading…

We are now hiring dynamic, service-oriented

individuals. Our employees enjoy a

culture of respect and integrity, and we provide

a rewarding, respectful and

energizing environment. It is an inclusive

culture based on trust, integrity,

humility, and passion. Our employees are

creative, anticipatory, and have a

tremendous sense of urgency. We strongly believe

that there is a direct

correlation between the quality of our customers’

experience and the supportive

relationships that we have with our team.

If you are fun and energetic, looking for an

opportunity to grow personally and

professionally then we are interested in talking.

to you. We have openings, for

Service communication center rep.

A Cloninger automotive dealership Service Communication

Center (SCC) representative is responsible for managing customer interactions,

generating service appointments, and promoting dealership services and products

through various channels. The primary roles and responsibilities of a SCC

representative include:

Service Customer Management

Proactively identify and contact potential service customers

through phone calls, emails, and other communication channels.

Maintain a database of service customers, updating

information, and tracking interactions and outcomes.

Follow up on service customer questions in a timely and

professional manner, working to convert them into service appointments.

Customer Service

Respond to customer inquiries and concerns, providing

accurate information about dealership products and services.

Ensure a positive customer experience by addressing

concerns and resolving issues promptly and professionally.

Maintain customer relationships and promote repeat business

through exceptional service and follow-up.

Appointment Scheduling

Schedule service appointments, coordinating with

appropriate service advisor to ensure a smooth and efficient process.

Confirm appointments and send reminders to customers to

reduce no-shows and improve overall customer satisfaction.

Service Support

Work closely with service advisors to ensure a seamless

handoff of customers, providing relevant information and background on customer

interactions.

Assist service advisors in meeting their goals by

generating appointments via declined services customers.

Marketing and Promotions

Promote dealership specials, events, and promotions through

outbound calls, emails, and social media.

Monitor the effectiveness of marketing efforts and provide

feedback to management for ongoing improvement.

Reporting and Analytics

Track and report on key performance indicators (KPIs)

related to lead generation, appointment scheduling, and customer satisfaction.

Utilize data and analytics to identify trends, areas for

improvement, and opportunities for growth.

Communication and Collaboration

Maintain open lines of communication with dealership staff,

providing updates and information on customer interactions and outcomes.

Collaborate with other departments to support dealership

initiatives and ensure a cohesive customer experience.

These

roles and responsibilities provide a general overview of the key duties of a

Cloninger automotive dealership SCC representative.

Improving the Lives of our Associates, Guests, and Communities with "Just Better" Automotive Solutions.
What Makes us Just Better? Putting our Guest First, being Trustworthy, being Accountable, having a Winning Attitude, Leading to Serve, and aways striving to be Just Better everyday.