Customer Service Representative

2 months ago

Hickory, United States THE NEW-INDY GROUP Full time
Job Details

Job Location
NC- Hickory (2) - Hickory, NC

Position Type
Full Time

Travel Percentage
Less than 10%

Job Shift
First Shift

Customer Service Representative

SUMMARY: Responsible for providing effectively serving all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively on how to resolve product and service problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintains customer records by updating account information.
Attract potential customers by answering product and service questions, information about other products and services.
Monitors production order schedules and expedites delivery per customer requests.

Generate correspondence to secure additional customer information to resolve customer disputes.
Maintains detailed files for documentation.
Serves as liaison with manufacturing, engineering, and shipping personnel.

Processes changes orders.
Provides timely feedback to the company regarding service failures or customer concerns.
Duties may be expanded upon and additional duties may be assigned.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

PHYSICAL DEMANDS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel.
The employee frequently is required to talk or hear.
The employee is occasionally required to reach with hands and arms.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SKILLS AND QUALIFICATIONS
Manufacturing experience in the corrugated industry preferred.
Prior computer data entry experience preferred.
Excellent communication skills and presentation skills
Application knowledge of products and production processes.
Application knowledge and skill for computer data entry.

Knowledge of Quality standards- both ISO and QS.
High School Diploma/ Equivalent
Ability to work in a fast paced environment
Ability to work independently

WORK ENVIRONMENT

This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Exposure to wet and humid conditions.
Exposure to high, precarious places; fumes or airborne particles; and vibration.

Noise level in the work environment is usually loud.

CERTIFICATES, LICENSES, REGISTRATIONS
None required

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

SKILLS AND QUALIFICATIONS
Manufacturing experience in the corrugated industry preferred.
Prior computer data entry experience preferred.
Excellent communication skills and presentation skills
Application knowledge of products and production processes.
Application knowledge and skill for computer data entry.

Knowledge of Quality standards- both ISO and QS.
High School Diploma/ Equivalent
Ability to work in a fast paced environment
Ability to work independently

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