Customer Service Manager

5 months ago


Chelsea, United States Famous Supply Full time

Famous is looking for a Customer Service Manager at our Chelsea, MI location (MUST BE ABLE TO TRAIN AT OUR TOLEDO, OH LOCATION).

The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.

Primary Job Responsibilities

Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped. Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports. Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking. Use material handling equipment and/or ladders to pull customer parts orders. Oversee the work of branch associates, ensuring they are properly trained. Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers. Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities. Attention to detail to ensure warehouse tasks are done accurately Required Experience and Skills Customer Service Experience Warehouse Experience Ability to lift 50 lbs. Ability to stand on feet for majority of an 8 hour day Ability to work in a fast-paced environment Preferred but not Required Experience and Skills Distribution and/or wholesale experience HVAC/ Plumbing/Building Products knowledge Forklift experience Experience using RF Scanners

What Makes Us Famous

Health, Vision, and Dental Insurance Paid Time Off (Vacation and Holidays) Paid Maternity and Paternity Leave 401K Employer Match Bonus Opportunity Strong Culture through our 40 Fundamentals Family Atmosphere Health and Wellness Coaching Fitness Reimbursement Program Associate Referral Bonus Program Learning and Development Opportunities Leadership Development Program Career Growth Opportunities

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