Field Service Technician-Mechanical

4 weeks ago

Rolling Meadows, United States Sterling Engineering, Inc. Full time
Overview:
As a skilled technician, you'll have the opportunity to troubleshoot and maintain cutting-edge mechanical and electrical equipment at customer facilities. This dynamic role offers a unique blend of hands-on technical work, customer interaction, and travel opportunities, making it an ideal choice for those seeking a challenging and rewarding career.
Pay: $25-$35/hr
Travel bonus: $50/day for more than 4 hours at a customer's facility and required to remain overnight, additional bonus for international travel

Job Responsibilities:
  • Diagnose and resolve technical issues with mechanical and electrical equipment at customer sites, ensuring efficient operations.
  • Provide remote support by troubleshooting and resolving service requirements over the phone.
  • Collaborate with suppliers to address technical challenges and find effective solutions.
  • Travel domestically and internationally to customer locations, ensuring timely and effective service delivery.
  • Conduct thorough assessments and make recommendations for repairs or replacements as needed.
  • Adhere to customer plant and safety regulations while on-site, ensuring a safe working environment.
  • Document service activities in detailed reports, ensuring accurate record-keeping and follow-up.
  • Maintain open communication with customers, conducting follow-up calls to verify issue resolution or schedule future support.
  • Facilitate warranty and non-warranty claims with customers, ensuring a smooth and efficient process.
  • Stay up-to-date with current products and equipment, continuously expanding your technical knowledge.
  • Be available for on-call rotations, ensuring prompt response to customer needs.
  • Assist other department staff and take on temporary or permanent assignments as defined by the manager.
Requirements:
  • High school diploma or equivalent, with additional training in tooling, manufacturing, or tool and die preferred.
  • 3-6 years of hands-on experience in a mechanical/electrical environment.
  • Ability to work in a multi-disciplined engineering environment, often under pressure.
  • Proficiency in reading drawings, reference manuals, and assembly system instruction guides.
  • Ability to quickly learn and understand complex assemblies and components.
  • Excellent interpersonal and commercial skills.
  • Eligibility and willingness to travel domestically and internationally within 30 days of hire.

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