Field Service Technician

4 weeks ago

Rolling Meadows, United States ATS Corporation Full time

Do you enjoy troubleshooting and repairing mechanical and electrical equipment?

Do you take customer service seriously?

Are you proficient with Microsoft Office suite?

Do you work well under pressure?

ATS Life Sciences Chicago is a fast paced, exciting and progressive company experiencing incredible growth We are currently looking for reliable, ambitious and hardworking employees to join our team. As a company, we pride ourselves on building a culture that values employees and promotes innovation, diversity, excellence in communication and commitment to personal/professional growth. Join our team and you will find we advocate a healthy working environment and opportunities to experience the rewards of contributing to a proactive and competent team.

An ATS Field Service Technician will troubleshoot, repair, and maintain mechanical and electrical equipment at the customer’s facility. Professionally represent ATS while interfacing with our valued customers. Meet or exceed customer’s quality and service expectations.

Troubleshooting & repairing mechanical and electrical equipment:

- Interpret/read schematics and mechanical drawings, manufacturer guidelines, reference manuals and assembly systems instruction guides
- Wire electrical components on machinery
- Resolve service requirements over the phone if possible
- Work with suppliers to resolve technical issues at customer sites
- Have machine builder/tool maker experience working with automation or manufacturing equipment
- Onsite field service experience working on capital/manufacturing equipment

**Customer Service**:

- Exceptional communication and customer service skills
- Meet or exceed customer expectations in an efficient manner
- Make follow-up calls with the customer to verify problem(s) have been resolved
- Follow customer’s plant and safety regulations while at their facility

**Qualifications**:

- A high school diploma or GED
- Electrician license or certification a plus
- Three (3) to six (6) years of experience in a hands-on mechanical/electrical environment
- Must be familiar with & able to use hand tools, voltage/pressure meters, measuring gauges and devices
- Must possess a valid passport (or be able to obtain one)
- Domestic and international travel up to 75%
- Must have a valid driver’s license.
- Must have experience and be proficient with Microsoft Office suite.
- Join the Winning Team at ATS Automation, a great place to automate your future Take your place among the best in the business, and grow your career with the Life Science Systems Chicago division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM Learn more about us_ _here_
- Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality._

**Benefits ATS Life Sciences Chicago offers**:

- Competitive compensation package
- Comprehensive benefits (including health, dental vision and employee assistance program)
- Employee Stock Purchase Plan Eligibility
- 401k with employer match
- Tuition reimbursement
- Wellness reimbursement
- Paid time off
- Annual paid volunteer day off
- Fully climate-controlled environment
- Professional growth opportunities
- And more

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