Field Service Engineer

4 weeks ago

Rolling Meadows, United States Sterling Engineering Full time

Field Service Engineer/Technician

Traveling 75% (National Travel)

  • When not traveling, techs prep for upcoming projects and assist with upcoming custom builds/tests at the Rolling Meadows facility. (45-50 hours/week)
  • Travel Bonuses of $50 per day
  • Company credit card for all meals and travel expenses


Target Hourly Pay: $30-$45/hour (Depending on experience)

  • Overtime pay X1.5 any hours over 40/week
  • Will average 45-50 hours/week when not traveling, 50-60 payable hours when traveling


Job Duties:

  • Troubleshoot mechanical and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
  • Resolve service requirements over the phone if possible
  • Work with suppliers to resolve technical issues at customer sites
  • Make recommendations to repair/replace only items that require repair/replacement
  • Follow customer’s plant and safety regulations while at their facility
  • Complete in detail a Service Report for the services provided in a timely manner
  • Make follow-up calls with the customer to verify that the problem has been resolved or organize future calls should the need be required.
  • Facilitate warranty/non-warranty claims with the customer
  • Adhere to all health and safety rules and procedures
  • Maintain International Standardization Organization (ISO) standards


Requirements:

  • Minimum of 3 years of experience in a hands-on mechanical/electrical environment
  • Ability to travel for weeks at a time, 75% maximum yearly travel.
  • Must be able to work in a multi-disciplined engineering environment, often under pressure-filled conditions
  • Must have experience in dealing with customers to resolve problems
  • The ability to read drawings, reference manuals, and assembly systems instruction guides is essential
  • Must have experience and be proficient with Microsoft Word and Excel
  • Requires excellent interpersonal and commercial skills
  • Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function
  • Ability to read, speak, write, & understand English

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