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Universal Banker-Customer Service Representative

2 months ago

Dixon, United States Sterling Federal Bank Full time

You deserve to work with A+ players

Do you have a strong ambition to learn and grow in your position?

Are you seeking to work for an employer who gives back?

Do you want to be part of something that matters?

Along with working with A+ teammates and an A+ organization, here are some great reasons to work for Sterling Federal Bank:

Community. We support our community through volunteerism. Sterling Federal Bank is a locally owned community bank. Our communities are very important to us. Our employees volunteer over 600 hours per year to the communities we serve.

Opportunity We develop employees from within the bank. The majority of our managers started out at entry level positions and have grown their career right here at Sterling Federal Bank.

Benefits. We offer an excellent benefit package including paid health and dental coverage for the employee, 401K employer non elective contribution, 401K match and paid time off of vacation, personal time and sick time as well as Holiday pay.

Fun. We have fun each quarter celebrating our employees' accomplishments.

Come see why we are ranked as one of the best places to work in Illinois.

Don't just work anywhere, work where you are appreciated and celebrated


We are seeking a Universal Banker/Customer Service Representative for our Dixon branch location. This role serves as the Customer Ambassador for Sterling Federal Bank, and they provide efficient and quality service to customers. They are responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner as well as providing sales and servicing of all bank products and services. Providing operational support and exceptional customer service while maintaining essential controls and safeguards is also an essential part of the responsibilities.


Precise Roles, Tasks & Responsibilities

  • Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and posts transactions into bank records via an on-line terminal.
  • Cashes check and pays money from savings and checking account upon verification of signatures and customer account balances.
  • Troubleshoots and resolves customer and internal inquiries in a timely, professional and accurate manner.
  • Informs and advises customers of status or enhancements to current account productivity and suggests resolution on account disputes and other account activity.
  • Understands bank products/services and the customer's current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship.
  • Evaluates the needs of potential customers and offers appropriate financial products and services.
  • Bond and redemptions of bonds
  • IRA account opening and processing
  • Provide support for branch operations as needed
  • Additional responsibilities as required

Requirements

  • Six months to two years of similar or related experience, including time spent in prepatory positions, 2 years' preferred
  • A high school degree is required
  • Courtesy and tact are essential elements of the job
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Word and Excel preferred
  • Attendance and reliability are crucial
  • Background and credit check

Hours

  • Available to work 7:45 - 5 Monday through Thursday
  • 7:45- 5:30 Friday
  • 7:45 - 12:30 Saturday, half day off the week that a Saturday is scheduled
  • Average hours worked will be 37-40 hours per week

    Sterling Federal Bank is an Equal Opportunity/Affirmative Action Employer