Customer Service Representative for 2024 Holiday Season
3 weeks ago
We are a global online retail store specializing in technical outdoor apparel looking for a full time Customer Service Representative to join our call center team in Dixon, Ca.
We are looking for a friendly, reliable, and service oriented team player with flexible availability.
Shift: Our main business hours are Monday – Friday between: 7:30a-4:00p. These hours are subject to change during holiday and per needs of the business. Some overtime and weekend work will be required. This position is a seasonal holiday hire position that will end January 31, 2025.
Duties will include, but not limited to:
· Understanding the hunting culture and marketing place.
· Answering phones/emails to provide customer service to online shoppers
· Becoming well versed in our product line and its uses
Requirements:
· Customer Service Experience – In a call center
· Strong communication skills verbally and electronically
· Strong typing skills
· Detail oriented
· Ability to embrace changes and challenges in real time through a typical retail day.
· Ability to multitask
· Ability to work in a high paced environment with competing priorities
Additional Experience a plus but not required:
· Personal experience in hunting, backpacking and other outdoor activities
· Ability to recommend gear based upon a customer’s specific requirements
· Familiarity with other outdoor clothing/equipment brands
· Desired personal experience using outdoor products
Our ideal candidate is a true team player that makes the most of their time and is willing to help out wherever the business needs them to, is interested in learning about our products, and is always interested in improving their abilities.
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