Vehicle Operations Support Specialist II

1 week ago

Euless, United States Cox Enterprises Full time

Job Description

Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry. Perform various clerical and administrative duties relating to vehicle recon fulfillment. Receive in bound vehicle and registration information from customers requesting reconditioning services for their units. Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order. Evaluate reconditioning needs and provide timely and accurate quotes. Perform walk around of the units and evaluate cosmetic reconditioning needed. Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools. Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner. Create and maintain charges associated with reconditioning fees related to these accounts. Perform a check for recalls on all units and note the results in the appropriate tool. Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required. Build deep service relationships with customers. Manage customer’s expectations of recon fulfillment activities through proactive communications. Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information. Enter all pertinent information into AS400, AutoPoint, and other tools for approved work requested by customer. Utilize the AS400/VCF/AutoPoint systems to monitor and track vehicle repairs. Communicate and schedule repairs/enhancements with Recon Shop management. Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. Soft sell additional services to dealers upon delivery of existing work. Follow up with customer to confirm completion and satisfaction. Work with finance/local management to ensure customers are charged and A/R is timely collected. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Qualifications: · Minimum: High School Diploma/GED and 3 years’ experience in clerical or administrative support experience required or related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.  Valid driver’s license and safe driving record required. Advanced computer skills required.  Must be able to use general office equipment (i.e., copier, fax machine, etc.) Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Vision abilities required include close, distance and depth perception.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  • Vehicle Operations Support Specialist II

    7 days ago

    Euless, United States Cox Communications Full time

    Services Coordinator schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry. Perform various clerical and administrative du Support Specialist, Operations, Vehicle, Support, Specialist, Data Entry, Manufacturing

  • Sr Vehicle Operations Logistics Specialist

    1 month ago

    Euless, United States Cox Communications Full time

    Serves as Logistics point of contact for a number of auction locations. - Develops working relationships with BPOs, auction representatives, and carriers - Uses problem-solving skills to resolve customer issues, escalating difficult issues that aris Logistics Specialist, Operations, Vehicle, Logistics, Specialist, Operation, Transportation

  • Lot Operations Specialist II

    1 month ago

    Euless, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Lot Operations Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the...

  • Sr Vehicle Operations Logistics Specialist

    1 month ago

    Euless, United States Cox Communications Full time

    CompanyCox Automotive - USAJob Family GroupVehicle OperationsJob ProfileSr Vehicle Operations Logistics SpecialistManagement LevelIndividual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel %NoWork ShiftDayCompensationHourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the...

  • Lot Operations Specialist I

    3 weeks ago

    Euless, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Lot Operations Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $13.08 - $19.62/hour. The hourly base rate may vary within the...

  • Support Specialist

    4 weeks ago

    Euless, United States VOATX Full time

    ** Volunteers of America Texas** ** Support Specialist - IDD DFW** Euless, TX 76039 **VOLUNTEERS OF AMERICA - Texas** For over 100 years VOA Texas, a faith-based and non-profit organization, has operated with a mission of *Helping Americas Most Vulnerable Reach Their Full Potential* through various programs throughout Texas. Programs are locally created,...

  • Automotive Claims Specialist II

    2 weeks ago

    Euless, United States Cox Enterprises Full time

    Job Description Review customer complaints and mechanic reports about vehicle condition. Inspect the vehicle to determine the extent of repairs, if any, and authorize a second opinion, if necessary. Advise customers of the Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties. ...

  • Case Specialist

    4 weeks ago

    Euless, United States Tech Providers Full time

    Role: Case Specialist/ Automotive customer serviceDuration: 12 + month contractLocation: Euless, TX (Hybrid)f Description:This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.Job Responsibilities:...

  • Case Specialist

    1 month ago

    Euless, United States Tech Providers Full time

    Role: Case Specialist/ Automotive customer service Duration: 12 + month contract Location: Euless, TX (Hybrid)fDescription: This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies. Job Responsibilities:...

  • Case Specialist

    3 weeks ago

    Euless, United States Expedite Technology Solutions LLC Full time

    Title: Case Specialist (Hybrid) Location: 12101 Trinity Blvd Euless TX 76040 USA Duration: 12 months(s)(Highly possibility of Extension) Pay Rate :$21.39/hr on W2 with No benefits Shift Hours- 8 am to 5 pm M-F Job Description: This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful...

  • Automotive Technician II

    2 weeks ago

    Euless, Texas, United States Manheim Full time

    Job DescriptionDo you love working on cars? At Manheim (part of the Cox Automotive family of businesses), we're looking for an Automotive Technician II to help get vehicles running smoothly. Keep reading to learn about this opportunityBenefits:You might be asking "What's in it for me?" Great question.Here's a taste of the benefits we offer: Funds to purchase...

  • Case Specialist

    1 month ago

    Euless, Texas, United States Motion Recruitment Full time

    Come join our team. Our client is looking for a Case Specialist for a 12-month contract in Euless, TX 76040.Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.Contract Duration: 12Months What...

  • Case Specialist

    1 month ago

    Euless, United States Motion Recruitment Partners LLC Full time

    Case Specialist Euless, TX Hybrid Contract $20.93/hr - $20.93/hr Come join our team. Our client is looking for a Case Specialist for a 12-month contract in Euless, TX 76040. Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a...

  • Mechanic I-III

    1 month ago

    Euless, United States City of Euless, TX Full time

    JOB SUMMARY: Mechanic I: Under direct supervision, performs preventive maintenance on city equipment, and performs various road service calls, assists on minor repairs, and performs basic shop maintenance. Mechanic II: Under general supervision, performs major repairs on light and heavy-duty city vehicles and equipment. Performs various road service calls,...

  • Bilingual Talent Acquisition Specialist

    4 weeks ago

    Euless, United States Valor Intelligent Processing Full time

    POSITION OVERVIEW BILINGUAL TALENT ACQUISITION SPECIALIST  Join our team and help us grow! We are seeking a Spanish bilingual Talent Acquisition Specialist to help us recruit and attract the right candidates for our various positions. Your work is crucial and critical to our continued success. Our compensation package and bonuses will reward you...

  • Forklift Operator I

    4 weeks ago

    Euless, United States Cox Enterprises Full time

    Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Forklift Operator I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.42 - $21.63/hour. The hourly base rate may vary within the anticipated range...

  • Mechanic I-III 1208/24/20

    2 weeks ago

    Euless, Texas, United States City of Euless, TX Full time

    JOB SUMMARY:Mechanic I: Under direct supervision, performs preventive maintenance on city equipment, and performs various road service calls, assists on minor repairs, and performs basic shop maintenance.Mechanic II:Under general supervision, performs major repairs on light and heavy-duty city vehicles and equipment. Performs various road service calls,...

  • Desktop Support Technician II

    1 month ago

    Euless, United States ApTask Full time

    About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that...

  • Senior Communications Specialist

    2 months ago

    Euless, United States Cherokee Nation Businesses Full time

    No supervisory/management authority Senior Communications Specialist Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need. This position requires an active Public...

  • Forklift Operator I

    2 weeks ago

    Euless, Texas, United States Cox Communications Full time

    Conduct daily pre-trip safety inspections before beginning work for the day. Make minor adjustment and/or request repairs in writing to the mechanic or supervisor. Safely load, unload, rearrange, and maneuver Forklift/ Loader with 18 foot forks throu Forklift Operator, Lift Operator, Forklift, Operator, Vehicle, Manufacturing