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Case Specialist
4 months ago
Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.
Contract Duration: 12Months What You Will Be Doing
Daily Responsibilities
- Assure that VIN number, paperwork, and other vehicle identification are prepared and verified.
- Meet with customers and record complaint information.
- Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summaries so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if the item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- May be required to work overtime (more than 40 hours per week) as business needs dictate.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
