Customer Service Representative

1 month ago

West Plains, United States Southern Missouri Community Health Full time
Southern Missouri Community Health Center (SMCHC) has a dedicated staff focused on providing excellent medical and dental care to our rural community.   Customer Service Representatives are highly valued as our front line in welcoming patients in a professional and friendly manner.
Do you enjoy making people smile?  Do you take pride in your customer service and teamwork skills? 

GENERAL DESCRIPTION: 
 
Works in a fast-paced clinic office with other Customer Service Representatives.  Data entry into EMR (electronic medical records). Answers and directs telephone calls, distributes documents in the office, and schedules appointments.  Checks patients in upon arrival and out before they leave the clinic.  Collects payment, and answers patient’s questions.  Ensures quality of service to patients of The Rural Alliance for Better Family Health DBA Southern Missouri Community HealthCare (SMCHC).  
 
MINIMUM QUALIFICATIONS:
 
·         High school diploma or GED required.  Completion of courses in health records, computers, word processing, and typing helpful.
·         Previous experience in EMR (electronic medical records) preferred.
·         A means of transportation that would facilitate travel between clinics and to out of town meetings and training when it is deemed necessary and appropriate.   
 
PREFERRED QUALIFICATIONS:
 
·         Completion of courses in health records, computers, word processing, and typing helpful.
·         Six months patient check-in/check-out, chart filing, appointment setting, or phone answering experience in a clinic office.  
·         Completion of courses in medical or dental terminology..
 
BENEFIT PACKAGE INCLUDES:
 
 - Paid Health Insurance for employee
 - Paid Dental insurance for employee
 - Paid Long-term Disability insurance
 - Paid Life Insurance policy
 - Paid Time Off 
 - 9 Paid Holidays
 - 401K with 5% employer matching
 - and more
 

 

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