Associate, Shareholder Services Representative I

4 months ago

Lake Mary, United States THE BANK OF NEW YORK MELLON CORPORATION Full time

Associate, Shareholder Services Representative I

Bring your ideas. Make history. 
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - % of the world’s top banks work with us as we lead and serve our customers into the new era of digital. 

With over years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately , employees across countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what LifeAtBNYMellon is all about. 

We’re seeking a team member for the role of Associate, Shareholder Services Representative I  to join our  Client Services Team . This role is located in Lake Mary, FL – HYBRID .

In this role, you will make an impact in the following ways: 

Assisting with processing financial transactions, providing account information, and responding to client inquiries daily of varying complexity. Providing advanced technical assistance for shareholders’ online accounts. On a case-by-case basis, reviewing shareholder accounts for any errors, general issues, and escalating matters through appropriate channels, when issues cannot be resolved at the initial point of contact. Tracking the progress of the matters that you escalate to ensure proper follow up and closure of these issues. Providing guidance to junior members of the staff. 

To be successful in this role, we’re seeking the following: 

High school or secondary school degree required. BA/BS degree or a minimum of two-year customer service experience preferred. Proficiency with navigation/use of multiple computer applications simultaneously needed. SIE, Series or and FINRA licenses are required. 

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards: 

Fortune World’s Most Admired Companies & Top for Diversity and Inclusion  Bloomberg’s Gender Equality Index (GEI) Human Rights Campaign Foundation, % score Corporate Equality Index , Disability: IN – % score  Best Workplaces for Innovators, Fast Company CDP’s Climate Change ‘A List’

Our Benefits: 

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. 

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