Contact Center Specialist
3 months ago
On occasion, the person may be asked to do some light collections work for that team. The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented.
ESSENTIAL JOB FUNCTIONS:
- Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned.
- Initiate outbound calls, both sales and reminders, based on assigned campaigns.
- Actively soft-sell credit union products and services by matching product/service benefits to the member’s needs.
- Perform duties related to special projects requests.
- Other duties as assigned.
JOB QUALIFICATIONS:
- Ability to work hours of Contact Center Operations as needed.
- Working knowledge of Microsoft Office primarily Outlook, Excel, and Word.
- Excellent interpersonal communication skills
- Demonstrate attention to detail and respond well to deadlines
- Prior Sales Experience; preferably in a credit union or financial services environment
- Ability to work with and take/provide direction to others
- Ability to use discretion when dealing with sensitive or confidential data.
- Ability to accurately type 20 words or more per minute.
- Ability to work effectively within a team setting.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
About CU* Answers:
CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today
-
Contact Center Specialist
1 month ago
Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARY The Lender*VP Conversion Call Center provides phone support to credit union members during their core conversion. As part of the call center, the Contact Center Specialist will receive inbound calls from members to assist with basic needs such as balance inquiries, online banking login assistance, etc. They will work with...
-
Bilingual Contact Center Specialist
1 month ago
Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARY The Lender*VP Conversion Call Center provides phone support to credit union members during their core conversion. As part of the call center, the Contact Center Specialist will receive inbound calls from members to assist with basic needs such as balance inquiries, online banking login assistance, etc. They will work with...
-
Contact Center Technology Solutions Specialist
4 weeks ago
Cedar Rapids, Iowa, United States Randstad Full timeJob Summary:The Contact Center Application Analyst collaborates with the OnCall business to implement Contact Center technology solutions.This role requires expertise in contact center systems and other applications used to support the OnCall Contact Center.The Analyst will support and optimize the implementation and usage of contact center technology...
-
Contact Center Professional
2 days ago
Grand Rapids, United States Fifth Third Bank Full timeMake banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to...
-
Contact Center Supervisor
3 weeks ago
Grand Rapids, Michigan, United States Peckham Full timeAbout Peckham Inc.Peckham Inc. is a leading provider of rehabilitation services, dedicated to making a positive impact in the lives of individuals with disabilities. Our team is passionate about delivering exceptional support and care, and we're seeking a skilled Contact Center Supervisor to lead our team of Customer Service Representatives.Job SummaryThe...
-
Grand Rapids, United States Pine Rest Christian Mental Health Services Full timeCost Center Contact Center Scheduled Weekly Hours 0 Work Shift Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre...
-
Bilingual Contact Center Leadership Position
4 weeks ago
Grand Rapids, Michigan, United States Peckham Full timeJob SummaryThe Bilingual Contact Center Supervisor is responsible for leading a team of customer service representatives who handle inbound calls. This position requires strong leadership and communication skills, as well as the ability to coach and train team members.Main ResponsibilitiesLead a team of 10+ agents and provide guidance on Peckham policies and...
-
Grand Rapids, MI , USA, United States Pine Rest Christian Mental Health Services Full timeJob SummaryPine Rest Christian Mental Health Services is seeking an Administrative Intake Support Specialist to join our Contact Center team. As an Administrative Intake Support Specialist, you will be responsible for providing exceptional customer service, handling crisis calls, and completing phone triage intake for all HRS admission referrals.Key...
-
Plasma Center Nurse Specialist
4 weeks ago
Grand Rapids, Michigan, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled and compassionate Medical Support Specialist to join our team at BioLife Plasma Services. As a key member of our plasma collection operations, you will play a vital role in ensuring the highest quality plasma is collected and processed for life-changing medicines.Key ResponsibilitiesDetermine donor eligibility to...
-
Parts Specialist
3 weeks ago
Grand Rapids, Michigan, United States Triad Service Center Full timeJob Title: Parts SpecialistAbout the Role:We are seeking a skilled Parts Specialist to join our team at Triad Service Center. As a Parts Specialist, you will play a critical role in identifying parts requested by technicians and customers, providing pricing, and assisting with inventory management.Key Responsibilities:* Identify parts requested and provide...
-
Plasma Center Paramedic Specialist
1 month ago
Grand Rapids, Michigan, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Paramedic to join our team at BioLife Plasma Services. As a Paramedic, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including proper management of informed...
-
Center of Plate Specialist
4 weeks ago
Grand Forks, North Dakota, United States US Foods Full timeJob Summary:We are seeking a highly skilled Center of Plate Specialist to join our team at US Foods. As a Center of Plate Specialist, you will be responsible for driving penetration and growth of assigned categories through consultative sales activities with targeted customers.Key Responsibilities:Provide product expertise and sales support for all aspects...
-
Behavior Specialist
3 weeks ago
Grand Rapids, Michigan, United States TRAC Therapy Research Autism Center Full timeWe are seeking a highly motivated and compassionate Behavior Specialist to join our team at TRAC Therapy Research Autism Center. As a Behavior Specialist, you will play a vital role in providing support and guidance to individuals with Autism Spectrum Disorder (ASD) and Brain Trauma Injuries (TBI).About Our TeamAt TRAC Therapy Research Autism Center, we are...
-
Vitreoretinal Specialist
1 month ago
Grand Rapids, Michigan, United States Associated Retinal Consultants Full timeExceptional Opportunity for a Retina SpecialistAssociated Retinal Consultants is a nationally recognized retina specialty practice seeking a fellowship-trained Retina Specialist to join our team.About UsWe are a premier retina treatment practice in the state of Michigan and one of the finest retina practices in the U.S. We serve over 1,000 optometrists and...
-
Vitreoretinal Specialist
4 weeks ago
Grand Rapids, Michigan, United States Associated Retinal Consultants Full timeOpportunity for a Retina SpecialistAssociated Retinal Consultants is seeking a fellowship-trained Retina Specialist to enhance our team's clinical expertise.About UsWe are a renowned retina specialty practice committed to delivering exceptional clinical care and advancing research. Our practice is recognized for its excellence in retina treatment and serves...
-
Collections Specialist
4 months ago
Grand Rapids, United States CU* Answers Full time $14 - $15POSITION SUMMARYThis position will report to the Collections and Contact Center Manager and will focus on Collections and Conversion Contact Center goals. Working in a phone-intensive environment, the Collection Specialist will make/take outbound/inbound calls from delinquent borrowers to understand the issue causing the delinquency in the attempt to bring...
-
Nurse Specialist
4 weeks ago
Grand Rapids, Michigan, United States Corewell Health Full timeAbout the Unit9 Center is a 24-bed Med/Surg unit at Butterworth Hospital, providing care for general medical and surgical patients. Our team is known for its expertise in managing complex patient needs, including nasogastric tubes, urinary catheters, and urologic care.Scope of WorkAs a Nurse Specialist, you will deliver high-quality nursing care, upholding...
-
Patient Registration Specialist
2 weeks ago
Grand Rapids, United States Cherry Health Full timeWorking in an integrated team model, the Patient Registration Specialist will provide excellent customer service to our patients. This is a full-time position typically working Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Travel to other Cherry Health sites may also be required. Bilingual in Spanish preferred.Welcome to Cherry Health -...
-
Plasma Center EMT
7 days ago
Grand Rapids, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Center Director
3 weeks ago
Grand Rapids, Michigan, United States New City Kids Full timeAbout New City KidsNew City Kids is a dynamic ministry dedicated to empowering youth in urban areas. We believe in trusting teens with leadership and creating a joyful environment filled with laughter and hard work.As a Center Director, you will serve as a lead staff member of our After School Center, ensuring excellence in all ministry and programming. You...