Call Center Agent

6 months ago

Grand Rapids, United States Versiti Inc. Full time

Overview:
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious.

We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories.

Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers.

At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary:
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.

Responsibilities:

  • Adheres to work schedule
  • Meets productivity, quality, and service level goals
  • Provides compelling messaging to donors to influence blood donation
  • Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
  • Answers donor questions, requests and concerns via phone and text
  • Recruits new donors by asking existing donors for family/friend referral (pledge)
  • Educates and motivates donors to schedule their next donation appointment
  • Attends training and implements techniques/tactics taught into workflow
  • Maintains accurate donor information in profile
  • Ensures donor requests are carried out (opt out of calling list, dont contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
  • Participates on team projects, as assigned
  • Demonstrates Versitis core values daily
  • Executes service recovery techniques in order to address donor concerns/complaints
  • Provides excellent customer service by always doing what is right for the donor
  • Advocates Versitis mission in the community
  • Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
  • Understands and performs in accordance with all applicable regulatory and compliance requirements
  • Complies with all standard operating policies and procedures


Qualifications:
Education
  • High School Diploma required
  • equivalent required
Experience
  • 1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
  • Excellent verbal and written communication skills required
  • Ability to demonstrate sales techniques and overcome objections required
  • Good attention to detail and accurate data entry skills required
  • Results-oriented / collaborates with management to meet individual goals required
  • Ability to multi-task and proactively communicate progress/obstacles required
  • Ability to perform in a team-oriented environment required
  • Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
  • Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) helpful in order to advance to an Agent II role required
Tools and Technology
  • Personal Computer (desk top, lap top, tablet) required
  • Microsoft Office products required
  • Must learn contact center-specific programs (HemaTerra) required

  • Call Center Agent

    4 months ago

    Grand Blanc, United States ELGA Credit Union Full time

    ELGA Credit Union Solutions & Support Agent I - External (Call Center Agent) Department: Heartbeat Hub (Call Center) Reports To: Solutions & Support Manager Classification: Non-Exempt Supervises Direct: 0 Supervises Indirect: 0 Role: The External Agent I is responsible for providing exceptional member service, achieving sales goals, and meeting quality...

  • IT Call Center Agent I

    3 weeks ago

    Big Rapids, United States Ferris State University Full time

    IT Call Center Agent I (Student Position) Job no: 496713 Work type: Student Employment - General Location: Big Rapids, MI 49307 Categories: Student Employment - General Position Title: IT Call Center Agent I (Student Position) Location: Big Rapids, MI Department: IT Services Advertised Salary: $10.33- $12.00 Summary of Position: The primary role of a Level 1...

  • Call Center Specialist

    5 days ago

    Grand Rapids, United States Lake Michigan Credit Union Full time

    Primary Location: Grand Rapids. Employee Status: full-time hourly. Estimated Hours/ Week: 38 Remote: No% of Travel for the Position: 0% What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness packag Specialist, Call Center Specialist, Call Center, Technology, Banking

  • Call Center Specialist

    1 week ago

    Grand Rapids, Michigan, United States Bath Planet Full time

    About the RoleWe are looking for a skilled Call Center Specialist to manage inbound and outbound customer calls, ensuring timely and efficient communication. The ideal candidate will have excellent phone and verbal communication skills, as well as the ability to multitask and work in a fast-paced environment.

  • Bond Agent Specialist

    3 weeks ago

    Cedar Rapids, Iowa, United States 1St Call Bail Bonds Full time

    Job OverviewWe are seeking a highly motivated and self-disciplined individual to join our team as a Bond Agent Specialist at 1St Call Bail Bonds in Cedar Rapids, Iowa. As a key member of our team, you will be responsible for managing client relationships, ensuring timely releases from jail, and facilitating court appearances.

  • Customer Relations Representative

    1 week ago

    Grand Rapids, United States Robert McDougall - State Farm Agent Full time

    About the Agency & Agent:How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous...

  • Customer Relations Representative

    2 weeks ago

    Grand Rapids, United States Robert McDougall - State Farm Agent Full time

    About the Agency & Agent:How would you like a job with paid vacation, an employer matching 401K plan (with your choice of a ROTH or traditional), a nice base salary, weekends off, and the ability to go SKY HIGH with your earnings? How about working in an office with regular incentives and contests that keep things fresh, and an encouraging and humorous...

  • Bilingual Call Center Representative

    6 months ago

    Grand Rapids, United States Xtend Inc Full time

    Job Type Full-time Description POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed...

  • Bilingual Call Center Representative

    5 months ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners,...

  • Call Center Scheduler

    4 months ago

    Coon Rapids, United States TEKsystems Full time

    STARTING ASAP!! Description: •Promptly answer phone calls (100/day) from patients and referents seeking behavioral health services •Schedule and educate patients on behavioral health services for Minnesota clinics •Process internal and external referrals •Communicate scheduling outcomes with referral sources •Verify and update patient...

  • Repossession Agent REPO MAN

    2 days ago

    Grand Rapids, United States ALCAR Recovery, LLC Full time

    FULL TIME REPO MAN WANTED! We use RDN, RCM, Clearplan & DRN The Repossession Field Agent's job involves communicating with internal staff, external team members and consumer's delinquent on a payment agreement. You will be investigating and tracking the known locations of cars out for repossession, securing them, and towing the vehicles to the closest...

  • Customer Service Representative Associate Complex Scheduler

    2 months ago

    Grand Rapids, United States Spectrum Health System Full time

    Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other Customer Service Representative, Customer Service, Associate, Scheduler, Representative, Health, Retail,...

  • Customer Service Representative

    7 months ago

    Grand Rapids, United States Xtend Inc Full time

    POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit union members/callers via inbound & outbound services. This position is required to complete detailed notes when forwarding a request to the credit union either by account tracker or email. Requests able to be handled by a Level 1...

  • Disputes Servicing Bilingual Specialist

    5 months ago

    Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...

  • Disputes Servicing Bilingual Specialist

    4 months ago

    Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...

  • Disputes Servicing Bilingual Specialist

    4 weeks ago

    Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. 9:00A-6:15P M/9:30A-6:15P TRF/10:00A-5:00P Sat (Wed Off) Schedule GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account...

  • Disputes Servicing Bilingual Specialist

    4 weeks ago

    Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. 9:00A-6:15P M/9:30A-6:15P TRF/10:00A-5:00P Sat (Wed Off) Schedule GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account...

  • Patient Care Call Center Representative

    3 weeks ago

    Grand Junction, Colorado, United States Porch Light Health Full time

    Porch Light Health is a pioneering outpatient treatment center specializing in Opioid Use Disorders and addictive disorders.As a Patient Care Call Center Representative, you will be part of a compassionate team that treats patients with honesty and understanding. Addiction is viewed as a chronic relapsing brain disease, and our staff is passionate about...

  • Call Center Representative

    4 weeks ago

    Cedar Rapids, United States Physicians Clinic of Iowa Full time

    Physicians’ Clinic of Iowa is seeking a Call Center Representative/Scheduler to work full time (Mon – Fri, 8AM-5PM) in our Access Center answering calls from referring providers and patients. Duties: Scheduler will spend time scheduling appointments, answering general questions, and providing information to referring providers and patients. Will also...

  • Agency Customer Service Representative/Trainer

    7 months ago

    Grand Rapids, United States Michigan Farm Bureau Full time

    OBJECTIVE: To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking...