Bilingual Call Center Representative

4 months ago


Grand Rapids, United States Xtend Inc Full time
POSITION SUMMARY

The Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners.

ESSENTIAL JOB FUNCTIONS
  1. Answer and/or triage inbound calls (primarily from credit union members) for timely resolution, provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union, and forward unauthorized requests back to the credit union using tracker codes.
  2. Consistently verify each caller's identity according to the ROE and develop efficient navigation skills through credit union websites and the ROE.
  3. Respond to web chats, emails, IMs, and inbound calls promptly; document calls and tracker entries; transfer calls back to credit unions.
  4. Educate credit union members on various items pertaining to their account(s), debit and credit card(s), functionality and resolving issues.
  5. Become comfortable with inbound member service, outbound member service, and completing call backs.
  6. Maintain a general understanding of standard credit union operations and terminology to support the CU*BASE credit union software's loan application processing, the web chat support, and to provide daily support of electronic Bill Pay Systems.
  7. Monitor all voicemails and emails to ensure member/client requests are processed in a timely and efficient manner.
  8. Specialize in CU*BASE credit union operating software and online banking applications, including mobile applications, online forms, and other tools.
JOB QUALIFICATIONS
  1. Must have a high school diploma or equivalent or be actively working towards either.
  2. Ability to use discretion when dealing with sensitive or confidential data is required.
  3. Attention-to-detail and accuracy while consistently meeting deadlines.
  4. Ability to maintain a positive and professional attitude.
  5. Strong written and verbal communication skills.
  6. A minimum of 1 year of customer service experience is preferred.
  7. Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred.


WORK ENVIRONMENT AND PHYSICAL ACTIVITIES

Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.

Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company.

Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

Physical Demands: While performing the duties of this position, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone. The employee must be able to see within normal vision range. The individual must have manual dexterity to operate a keyboard and mouse.

NOTICE

This job description is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be.

Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend, thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship.

Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer.

  • Grand Rapids, United States Bath Planet Full time

    Experienced Call Center Representative Home Pro of West Michigan / Bath Planet is hiring! We have a unique inbound/outbound Call Center position opening. We are looking to add another few people to our team! This is not the traditional call center Call Center, Representative, Customer Engagement, Retail, Construction


  • Grand Rapids, Michigan, United States Peckham Full time

    Job SummaryThe Bilingual Contact Center Supervisor is responsible for leading a team of customer service representatives who handle inbound calls. This position requires strong leadership and communication skills, as well as the ability to coach and train team members.Main ResponsibilitiesLead a team of 10+ agents and provide guidance on Peckham policies and...


  • Grand Rapids, United States Xtend Full time

    POSITION SUMMARYThe Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound and outbound services. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners,...


  • Grand Rapids, United States CU*Answers Full time

    Description POSITION SUMMARY The Lender*VP Conversion Call Center provides phone support to credit union members during their core conversion. As part of the call center, the Contact Center Specialist will receive inbound calls from members to assist with basic needs such as balance inquiries, online banking login assistance, etc. They will work with...


  • Grand Junction, United States LoanMax Title Loans Full time

    LoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 2882 North Ave, Grand Junction, CO 81501** Incentives: Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm,...


  • Grand Junction, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 2882 North Ave, Grand Junction, CO 81501** Incentives: Full-Time Position: Monday - Friday 10am-6pm,...


  • Grand Rapids, Minnesota, United States Adecco Full time

    Adecco Call Center Representative Job DescriptionAs a Call Center Representative at Adecco, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve customer inquiries and complaints in a professional and timely manner.Key Responsibilities:Answer incoming calls from customers and provide accurate...


  • Grand Junction, CO, United States LoanMax Title Loans Full time

    LoanMax- Bilingual Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 2882 North Ave, Grand Junction, CO 81501** Incentives: Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm,...


  • Grand Rapids, United States Ajilon Full time

    Ajilon - JobID: 33A2F1B0-A097-4A64-9DA3-F5FAE88A0ABA [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Coon Rapids, Minnesota, United States TEKsystems Full time

    Job Summary:We are seeking a skilled Call Center Scheduler to join our team at TEKsystems. As a Call Center Scheduler, you will be responsible for promptly answering phone calls from patients and referral sources, scheduling and educating patients on behavioral health services, and processing internal and external referrals.Key Responsibilities:Promptly...


  • Grand Rapids, United States Fifth Third Bank Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Handles telephone calls providing outstanding customer service using English and Spanish languages. By using job knowledge and the information available, makes every effort to...


  • Grand Rapids, Michigan, United States AVI Foodsystems Inc Full time

    We are currently seeking a Customer Service Representative to join our team in a PRN/On-Call capacity. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our patrons.Key Responsibilities:Greet customers, take orders, and create beverages such as coffee, cappuccinos, and teas.Receive and...

  • Call Center Scheduler

    3 months ago


    Coon Rapids, United States TEKsystems Full time

    STARTING ASAP!! Description: •Promptly answer phone calls (100/day) from patients and referents seeking behavioral health services •Schedule and educate patients on behavioral health services for Minnesota clinics •Process internal and external referrals •Communicate scheduling outcomes with referral sources •Verify and update patient...


  • Cedar Rapids, Iowa, United States ImOn Communications Full time

    About the RoleWe are seeking a highly skilled Customer Relationship Advocate, Bilingual to join our team at ImOn Communications. As a key member of our customer care contact center, you will play a vital role in providing exceptional technical support to our customers in English and/or Spanish.Key ResponsibilitiesAssist customers with general service...

  • Call Center Supervisor

    3 months ago


    Grand Island, United States Boss Truck Shops, Inc Full time

    Overview JOIN OUR TEAM! Your browser does not support the video tag. The Call Center Supervisor – ERS is responsible for managing, leading, coaching and directing all levels of Emergency Road Service Dispatchers at the Call Center and to serve our customers well by delivering a high standard of efficient customer service representing the...

  • Bookkeeping Assistant

    4 weeks ago


    Grand Rapids, Minnesota, United States CDH CPA, PLLC Full time

    Job FunctionThe Bookkeeping Assistant is responsible for day-to-day bookkeeping administrative activities involved with onsite client engagements. This person should be task-driven and willing to handle multiple projects at once. The ideal candidate enjoys working on a variety of projects when needed.Professional ResponsibilitiesLiaison between clients and...

  • Call Center Agent

    5 months ago


    Grand Rapids, United States Versiti Inc. Full time

    Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together...

  • Manager, Office

    7 days ago


    Grand Rapids, United States Unavailable Full time

    Position Details Bilingual Strongly Preferred, fluent in spanish, swahili, or kinyarwanda We are seeking a highly organized and proactive Office Manager to join our team. Are you experienced in overseeing daily office activities and coordinating with various departments? Are you comfortable in communicating with staff & contractors? Welcome to Samaritas...


  • Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...


  • Grand Rapids, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...