Inside Sales Representative

1 month ago

Grand Rapids, United States WASH Multifamily Laundry Systems Full time

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team

As an Inside Sales Representative you are responsible for working with outside sales and other WASH team members, with the common goal of serving existing customers, creating new customers and meeting (or exceeding) month sales quotas at the appropriate rate of investment (ROI) and providing customer satisfaction.

Responsibilities:

Generates new and repeat sales by providing the WASH product and Value Proposition in a timely manner. Determines customer requirements and expectations and recommends specific products and solutions. Accurately processes customer transactions including quotes, leases and product sales. Recommends customer sales and service options to increase customer satisfaction and improve return-on-investment (ROI). Contacts customers following sales to ensure ongoing customer satisfaction and resolve any issues. Manages time effectively, meets personal goals and works effectively with other members of the distribution team. Sets-up and maintains customer files in Microsoft’s CRM. Builds trust, instills value in others, communicates effectively, drives execution, fosters innovation, focuses on the customer, collaborates with others, solves problems creatively and demonstrates a high level of integrity. Maintains professional internal and external relationships that meet Company core values. Proactively establishes and maintains effective working team relationships with all support departments. Performs other duties as assigned.

Requirements:

Bachelor’s degree in business from an accredited university or college, or equivalent two years of professional sales experience. Minimum 2 years of experience as an Account Manager or Inside Sales Rep with a proven track record of meeting sales quotas, cold calling, prospecting and closing over the phone. Sales pipeline knowledge. CRM experience is helpful. Prior experience in the multi-family laundry industry is highly desirable.  Strong understanding of customer and market dynamics and their requirements. 

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