Desktop Support Technician

1 month ago

Oklahoma City, United States TEKsystems Full time

Description:

Summary: Provide technical assistance to end-users by diagnosing and resolving hardware, software, and network issues. Employee will install, configure, and maintain computer systems and peripherals, assist with hardware refresh projects, and support the on-boarding of new employees. Additionally, they document support activities within our ticketing system and escalate complex problems to higher-level IT staff as necessary.

Major Job Duties and Responsibilities

• Assist with hardware refresh projects, including the replacement of monitors, desktops, and laptops for end-users.

• Facilitate the on-boarding process for new employees by providing and setting up all necessary hardware according to their job roles.

• Troubleshoot and resolve technical issues reported by end-users that could not be resolved remotely by the Service Center.

• Provide deskside support and respond to user inquiries regarding software and hardware operations, typically addressing issues of lower complexity.

• Image computers and install required software as needed.

• Maintain accurate records of daily work assigned, issues encountered, remedial actions taken, and other activities.

• Must be able to bend, stoop frequently.

• Must be able to lift at least 40 pounds.

Skills:

Troubleshooting, hardware troubleshooting, hardware installation, pc troubleshooting, Customer service, Technical support, Desktop, Windows 10, Support, Active directory, Imaging, Deployment, Sccm, Install, servicenow

Additional Skills & Qualifications:

Education/Experience

• Associates degree in computer related field or equivalent training required

• Entry level

• 2 years experience required

• Experience with large scale hardware refresh projects

Responsibility level

• Exercises minimal independent judgment with direction from teammates and supervisor

Skills

• Strong verbal and written communication skills, with excellent problem-solving abilities, customer service orientation, and interpersonal skills (Required).

• Ability to work independently, manage time effectively, and pay close attention to detail to ensure permanent resolution of end-user requests (Required).

• Basic understanding of circuit boards, processors, electronic equipment, and computer hardware and software (Preferred).

• Proficiency in computer software, including configuration management, desktop communications, operating systems, and internet directory services (Typically required).

• Specific experience with Active Directory, SCCM, ServiceNow, AppV, Citrix, PowerShell, and BitLocker (Preferred).

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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