Document Retrieval Specialist
Found in: Lensa US P 2 C2 - 2 weeks ago
Job Description
Job Description Description:
Job Overview : The DRS calls on our patient’s doctors’ offices to collect documents and information missing from patient files: Rx/prescriptions, medical notes, signatures, etc.
Responsibilities
Acquire requested documents, including and beyond, high-volume calling to doctors’ offices, calling patients with updates, and working with patients to collect required documentation from their doctor.
Make 100+ outgoing calls per day
Perform advanced administrative, data entry, and document chasing duties
Supply productivity reports, regularly
Partner with team members for support on related accounts.
Work with e-prescribe and CRM platforms, such as Brightree, Salesforce, etc.
Requirements:
Skills Needed
Our ideal candidate has basic knowledge of medical terminology, an energetic, optimistic demeanor, and a “ can do/will do ” attitude
Experience in chasing medical documentation and high-volume call activity
Excellent telephone etiquette
Urgency, patience, professionalism, and empathy in dealing with elderly patients, busy medical professionals, and staff, etc.
Willingness to build relationships with medical offices, and patients over the phone
Excellent verbal/written communication skills
Computer skills. Especially, Microsoft office
Accurate data entry and attention to detail
Dependable, reliable, and consistent
Database experience preferred
Ability to work independently with little supervision
Education
High School/Medical
vocational/technical
school graduates preferred
Experience level: medical office and/or durable medical equipment sales processing preferred
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