Document Retrieval Specialist

Found in: Lensa US P 2 C2 - 2 weeks ago


Coral Springs, United States Quest Health Solutions LLC Full time

Job Description

Job Description Description:

Job Overview : The DRS calls on our patient’s doctors’ offices to collect documents and information missing from patient files: Rx/prescriptions, medical notes, signatures, etc.

Responsibilities Acquire requested documents, including and beyond, high-volume calling to doctors’ offices, calling patients with updates, and working with patients to collect required documentation from their doctor. Make 100+ outgoing calls per day Perform advanced administrative, data entry, and document chasing duties Supply productivity reports, regularly Partner with team members for support on related accounts. Work with e-prescribe and CRM platforms, such as Brightree, Salesforce, etc.

Requirements:

Skills Needed Our ideal candidate has basic knowledge of medical terminology, an energetic, optimistic demeanor, and a “ can do/will do ” attitude Experience in chasing medical documentation and high-volume call activity Excellent telephone etiquette Urgency, patience, professionalism, and empathy in dealing with elderly patients, busy medical professionals, and staff, etc. Willingness to build relationships with medical offices, and patients over the phone Excellent verbal/written communication skills Computer skills. Especially, Microsoft office Accurate data entry and attention to detail Dependable, reliable, and consistent Database experience preferred Ability to work independently with little supervision

Education High School/Medical

vocational/technical

school graduates preferred Experience level: medical office and/or durable medical equipment sales processing preferred

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