Document Retrieval Specialist

1 month ago


Coral Springs, United States Quest Health Solutions LLC Full time
Job DescriptionJob DescriptionDescription:

Job Overview: The DRS calls on our patient’s doctors’ offices to collect documents and information missing from patient files: Rx/prescriptions, medical notes, signatures, etc.


Responsibilities

  • Acquire requested documents, including and beyond, high-volume calling to doctors’ offices, calling patients with updates, and working with patients to collect required documentation from their doctor.
  • Make 100+ outgoing calls per day
  • Perform advanced administrative, data entry, and document chasing duties
  • Supply productivity reports, regularly
  • Partner with team members for support on related accounts.
  • Work with e-prescribe and CRM platforms, such as Brightree, Salesforce, etc.


Requirements:

Skills Needed

Our ideal candidate has basic knowledge of medical terminology, an energetic, optimistic demeanor, and a “can do/will do” attitude

  • Experience in chasing medical documentation and high-volume call activity
  • Excellent telephone etiquette
  • Urgency, patience, professionalism, and empathy in dealing with elderly patients, busy medical professionals, and staff, etc.
  • Willingness to build relationships with medical offices, and patients over the phone
  • Excellent verbal/written communication skills
  • Computer skills. Especially, Microsoft office
  • Accurate data entry and attention to detail
  • Dependable, reliable, and consistent
  • Database experience preferred
  • Ability to work independently with little supervision


Education

  • High School/Medical vocational/technical school graduates preferred
  • Experience level: medical office and/or durable medical equipment sales processing preferred


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