Document Retrieval Specialist
1 month ago
Job Overview: The DRS calls on our patient’s doctors’ offices to collect documents and information missing from patient files: Rx/prescriptions, medical notes, signatures, etc.
Responsibilities
- Acquire requested documents, including and beyond, high-volume calling to doctors’ offices, calling patients with updates, and working with patients to collect required documentation from their doctor.
- Make 100+ outgoing calls per day
- Perform advanced administrative, data entry, and document chasing duties
- Supply productivity reports, regularly
- Partner with team members for support on related accounts.
- Work with e-prescribe and CRM platforms, such as Brightree, Salesforce, etc.
Skills Needed
Our ideal candidate has basic knowledge of medical terminology, an energetic, optimistic demeanor, and a “can do/will do” attitude
- Experience in chasing medical documentation and high-volume call activity
- Excellent telephone etiquette
- Urgency, patience, professionalism, and empathy in dealing with elderly patients, busy medical professionals, and staff, etc.
- Willingness to build relationships with medical offices, and patients over the phone
- Excellent verbal/written communication skills
- Computer skills. Especially, Microsoft office
- Accurate data entry and attention to detail
- Dependable, reliable, and consistent
- Database experience preferred
- Ability to work independently with little supervision
Education
- High School/Medical vocational/technical school graduates preferred
- Experience level: medical office and/or durable medical equipment sales processing preferred
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