Software Support Internship

2 weeks ago

Overland Park, United States BetterDoctor Full time
Your Quest: Help make a big difference in healthcare access
At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated Software Support Intern who lives in the Kansas City area and hasa passion for solving problems and the willingness to jump in and learn fast.
Our internship offers challenging work that gives you the chance to provide immediate value and is ideal for those pursuing a bachelor’s or master’s degree.   For our Software Supports team, collaboration is woven into the fabric of everything we do; a business-friendly agile board, working to identify problems and finding creative ways to solve them.  You will be immersed in an environment that nurtures individualism, creative problem-solving, and intellect. 
We’re looking for great minds and great entrepreneurial spirits to join our team today. Apply with us and let’s connect What you'll do:
  • Assist in diagnosing and resolving software-related problems reported by end-users.
  • Work collaboratively with team members to troubleshoot issues and provide effective solutions.
  • Communicate with users in a professional and customer-friendly manner.
  • Gather and maintain accurate and comprehensive documentation of software issues and their step-by-step resolutions.
  • Contribute to the development and updating of a knowledge base for internal reference.
  • Collaborate with other members of the software support team to share knowledge and insights.
  • Participate in team meetings and contribute to discussions on process improvement.
  • Actively engage in training sessions to enhance technical skills and product knowledge.
  • Stay informed about the latest software versions, updates, and industry best practices.
  • Prioritize and manage support tickets efficiently to meet established service level agreements.
  • Work on multiple tasks concurrently while ensuring the quality and accuracy of solutions.
  • Seek feedback from supervisors, mentors, and peers to improve performance.
  • Demonstrate a proactive approach to incorporating feedback for continuous improvement.
  • Adhere to company policies, guidelines, and ethical standards.
  • Maintain confidentiality and security of sensitive information related to software support.
What you'll need:
  • Lives in the Kansas City metro area
  • Pursuing a degree in Computer Science, IT, or a related degree (Juniors or Seniors preferred)
  • Familiarity with programming languages, development tools, or software development concepts is a plus.
  • Entry-level certifications related to software support or development can be advantageous.
  • Showcase any relevant projects or coursework that demonstrate problem-solving skills in a software context.
  • Previous experience in customer service roles, especially those related to software support, is beneficial.
  • Basic understanding of version control systems (e.g., Git) can be an asset.
  • Team player with good communication
  • Positive attitude

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