Product Support Specialist

2 weeks ago


Overland Park, United States Motion Recruitment Full time

Our client, a large, global financial exchange, is seeking a Product Support Specialist to join their team onsite out of Overland Park, Kansas


** 4-month contract-to-hire opportunity, working on W2, with benefits***



Responsibilities

  • Maintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client communication, and problem resolution.
  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshoots problems with malfunctioning software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.


Qualifications

  • High school diploma or GED
  • 0 - 1+ years of product and/or application support
  • 0 - 1+ customer-facing experience in a call center
  • Mortgage industry experience
  • Experience in troubleshooting and triaging software applications
  • Experience working in a client-facing role



Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employee Accommodation policy. Applicants need to make their needs known in advance.



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