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CX New Graduate Internship and Accelerator Program

1 month ago

Overland Park, United States Steadily Full time
Job DescriptionJob DescriptionCX New Graduate Accelerator Program 

Overland Park, Kansas, United States

This position is available for recent college graduates only (Fall ‘23 or Spring ‘24) 

Congrats, graduate What’s next? Start your career journey with Steadily

Steadily’s Accelerator Program is designed for recent college grads to gain valuable, hands-on experience working at a fast growing tech company. The Accelerator Program is a 2 year career development opportunity that begins with a 12 week paid internship. Our 12-week intern program runs from June 17th to September 6th. At the end of the program, the top performing interns will be offered a full-time position on the CX team and continue their career development in the Accelerator Program.  

Who We Are

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We’re Series B, just over 100 people, help insure over $20B in rental properties, and are intent on becoming the world’s best and largest insurer for landlords.

Our mission is to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, underwriters, and operations people in the country to build the experience that we’d want if we were the client.

Our Client Experience (CX) team’s mandate is to deliver world-class, end-to-end experiences for our clients that drive brand loyalty and retention. You’ll be a part of delivering on that mandate. We only hire the best; people who are passionate about operational excellence and customer service. You'll be surrounded by other team members who are the best at what they do.

Program Overview

  • 12 week paid internship: June 17th to September 6th 

  • Consideration for full-time role in the Accelerator Program at completion of internship

  • Must be local or willing to relocate to Kansas City, KS (not available remote)

As an intern, you will work closely with the CX leadership team on activities relating to frontline operations and customer support. This hands-on role will be responsible for helping with customer requests; operations projects; light back office administration. You will support the overall strategic goals and objectives of the Steadily brand.

At the conclusion of the internship, successful candidates who have been offered a full time position as a Support Specialist, will work over the next 6 months in pursuit of their Property & Casualty license. Upon successful completion of the state exam, you will be trained as a Licensed Insurance Specialist as the next step in your career journey. Over the next year, you will continue your development as you work towards a Licensed Account Manager role by your 2 year anniversary. 

From Intern to Licensed P&C Account Manager… over the next 2 years Steadily is investing in accelerating your career. Come join us on this rocketship 

What You’ll Do

  • Respond to high volume of inbound calls and email requests from insureds, lenders, and carriers to address servicing requests for active insurance policies.    

  • Provide direct support for post-bind requests from Steadily’s sales agents; e.g. sending certificates of insurance, application signature requests, submitting invoices / taking payment, and processing general endorsement requests. 

  • Perform clerical and administrative tasks related to policy servicing, as needed. 

What You’ll Experience

  • A greater understanding of workplace culture

  • Application of acquired knowledge in real world experiences

  • Networking with other professionals

  • Executive coaching and mentorship

What We Are Looking For:

  • Accomplished New Grad: You are a Fall ‘23 or Spring ‘24 graduate with a bachelor's degree in business, marketing, or similar. Preference will be given to candidates with a 3.8+ GPA and involvement in extracurricular activities. 

  • Communication: You have strong written and verbal communication skills and excellent interpersonal skills. 

  • Tech Savvy: You have above average technical skills; learning to navigate new systems and tools is easy for you. 

  • Ambitious: You want to make the leap into an earlier-stage tech company to rapidly accelerate your career growth. You are adaptable to a demanding and fast paced environment.

  • Self-Driven: You thrive under intense pressure; you can manage a large workload with the ability to multi-task and balance priorities. There is no task too small or beneath you; “that’s not my job” is never your mantra. 

Compensation and Benefits

  • Accelerator Program:

    • New Grad Intern

      • Base Pay: $24 per hour 

      • 12 week contract

    • Support Specialist Level 1

      • Base Pay: $31.25 per hour

      • Equity in the company

      • 401K

      • Paid Time Off

      • Health, vision, and dental insurance

    • Licensed Support Specialist Level 2

      • Base Pay: $33.65 per hour

      • Equity in the company

      • 401K

      • Paid Time Off

      • Health, vision, and dental insurance

    • Licensed Account Manager Level 3 

      • Base Pay: $75,000 annually

      • Equity in the company

      • 401K

      • Paid Time Off

      • Health, vision, and dental insurance

Location:

  • Kansas City metro area (Overland Park)

  • Must be local or willing to relocate 

  • Fully in office

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