Aftermarket Customer Sales Administrator

2 weeks ago

Hoffman Estates, United States FANUC America Corporation Full time

Aftermarket Customer Sales Administrator

At

FANUC America Corporation

we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported. We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at

FANUC America , we invite you to apply

today FANUC America Corporation provides the most complete range of industry-leading robotics, CNC and motion control systems, and ROBODRILL machining centers. Our innovative technologies and proven expertise help manufacturers in the Americas to be more efficient, reliable and profitable. We are currently searching for a dynamic,

Aftermarket Customer Sales

Administrator

to

process customer orders for aftermarket optional features, software options, handle customer inquiries, and assist in scheduling of the installation of orders. Primary responsibilities will include: Data entry of Option orders that are received by e-mail, Excel worksheet or fax. Enter the necessary information into an Oracle service module for billing and tracking of orders. Review for accuracy. Update or create installed base records into an Oracle Installed Base module. Ability to manage incoming e-mails and respond to customer requests in an accurate and professional manner. Interact with internal departments and parent company to ensure accurate and timely processing of orders. Provide internal customers support on the status of option orders, quoting availability, checking on additional parts, processing orders and resolving problems. Complete and distribute appropriate documentation relating to option orders to both internal and external customers. This includes, but is not limited to, purchase orders, modifying existing orders or canceling orders in accordance with standard procedures. Ability to contact customers via phone or email to clarify or obtain additional information related to the processing of the orders. This includes acquiring accurate information regarding the customer’s industry and reporting to FANUC Corporation. Tracking delivery and order status, expediting delivery, providing minor technical support, and resolving complaints or problems. Ideal candidate will have the following experience and education: Associate degree or equivalent business experience Minimum 2 years technical and/or customer service experience, preferably within FANUC AMERICA Corporation preferred FANUC product knowledge a plus Technical CNC background a plus We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: 401(k) Retirement Program Life Insurance Short-Term & Long-Term Disability Plans Tuition Reimbursement Wellness Program Flexible Spending Accounts Employee Assistance Program Generous Holiday & Vacation Program Sponsorship is not provided for this position. Equal Opportunity Employer, including disabled and veterans.

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