Support Specialist

1 month ago

New York, United States UltraLinq Full time

What and who we are: UltraLinq Healthcare Solutions, Inc. is an international SaaS cloud-based medical image solution. We give our clients the ability to read, store, report and archive anytime and from anywhere with an internet connection. We are a mature SaaS company with a startup mentality. Our team solely consists of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for healthcare providers and professionals. We nurture a casual, diverse and energetic atmosphere with highly supportive co-workers.

Who we need: We are currently seeking a Technical Support Specialist to join our New York office. This is a great position for someone who enjoys troubleshooting, working as part of a small team, and participating in collaborative process and procedure development. We subscribe to a hybrid model where employees will be working remotely for the most part with 1 to 2 weekly in-office days in our Long Island City office location. Our staff works with clients from all over the world and we need techs interested in shifts between 8 PM and 8 AM EST. For 8 AM to 8 PM EST applicants, please submit your resume here.

Why you should apply: If you are thinking of joining the Health Information Technology industry, this position is a good launchpad. You will be introduced to the growing field of cloud-based software and its impact as a disruptor for regulated medical devices, as UltraLinq is cleared by the FDA as a Class II Medical Device and is CE marked as a Class I Medical Device. You’ll also learn about PACS, SaaS, DICOM interoperability, networking imaging modalities and virtual reporting and delivery solutions including HL7 integration.

How to succeed in this role: A successful candidate is someone who takes initiative to explore the features of our product and seeks to understand WHY our features and solutions work rather than just HOW. To join our team, you’ll need to be a quick and flexible thinker and eager to learn as much as you can so you can speak to medical health professionals (sonographers, physicians, medical billers, hospital I.T. administrators, etc.) confidently about UltraLinq.

In this position you will:

  • Apply your technical expertise to quickly resolve both simple and complex problems.
  • Troubleshoot technical problems with clients by phone and via Zendesk.
  • Create FAQs or other documentation for problem solving.
  • Collaborate with the team to document and/or resolve product issues.
  • Maintain excellent customer communication and follow up throughout the troubleshooting process.
  • Provide detailed documentation of reported product issues and resolutions.
  • Deliver constructive product feedback as it is received from customers.
  • Suggest ways in which UltraLinq can improve the overall customer experience.

Experience:

  • Minimum 1 year experience in a customer-facing telephone support role
  • Work or education related experience which required the ability to think critically in order to solve problems
  • A help desk, healthcare information technology or medical background (or a related field of study) is a plus.
  • Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well).

Skills/Knowledge:

  • Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation.
  • Outstanding verbal and written customer-facing communication skills.
  • Demonstrated aptitude for troubleshooting and diagnosing technical problems.
  • Must be customer-oriented and provide exceptional customer service to clients.
  • Strong attention to detail, time management, and organizational ability.
  • Able to work independently within defined processes and procedures.
  • A passion for healthcare is a strong plus

Benefits: UltraLinq values personal and professional balance and growth that’s demonstrated through our offered benefits. Some of which include health insurance offerings, 401K offerings, pre-tax commuter benefits, a flexible Vacation policy, and a Vacation Incentive. We offer a competitive base salary and commission structure for our Sales roles.

Application Instructions: Along with your resume, please submit a cover letter explaining your interest in joining or continuing in the Healthcare IT industry.

A note about our commitment to equal opportunity and diversity:All qualified persons eligible to work in the United States are encouraged to apply including, but not limited to, all nationalities, religions, gender identities, ages, ancestries, sexual orientations, marital statuses, disabilities, military services, or other non-merit factors.

Please note: This listing is for those interested in shifts between 8 PM and 8 AM EST

  • Support Specialist

    3 weeks ago

    New York, United States Jewishcamp Full time

    **Support SpecialistAt Island Quest Day Camp** Posted **Oct 13, 2021** Job Length **Year Round** **Description** The Support Specialist is an integral part of the operations and implementation team for Island Quest Day Camp. You will have the opportunity to participate and generate impact on the ground level of a start-up summer camp, with the support of...

  • Tech Support Specialist

    3 days ago

    New Holland, United States Elite Tech Support LLC Full time

    Tech Support Specialist Windows 10 and 11 Microsoft Office Applications Microsoft Office 365 Installation and configuration of wired and wireless networks VOIP Phone experience a plus **Benefits**: - Paid time off Schedule: - 8 hour shift **Education**: - High school or equivalent (required) **Experience**: - IT Support: 3 years...

  • IT Support Specialist

    3 weeks ago

    New York, United States ProTek IT Solutions Full time

    We are a IT Managed Service Provider seeking a skilled IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required. We service hundreds of businesses, all with varying needs. From help desk to server setups and management,...

  • Support Specialist

    4 weeks ago

    New York, United States Pitcher AG Full time

    **Support Specialist** at Pitcher AG New York, New York, United States **At Pitcher, We Thrive on Innovation** Pitcher is a rapidly growing software company headquartered in Zurich, Switzerland that is continuing its expansion globally in the regions of EMEA, North America, Latin America, and Asia Pacific. The revolutionary Sales Enablement platform that...

  • Customer Support Specialist

    1 week ago

    New York, United States Order Full time

    **Company Description** Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so...

  • Peer Support Specialist

    1 week ago

    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case management and counseling support.The base pay range for this position is $22 to...

  • Peer Support Specialist

    1 month ago

    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case management and counseling support.The base pay range for this position is $22 to...

  • Peer Support Specialist

    3 weeks ago

    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the clients recovery journey, while also delivering case management and counseling support. The base pay range for this position is $22 to...

  • Peer Support Specialist

    3 days ago

    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case management and counseling support.The base pay range for this position is $22 to...

  • Peer Support Specialist

    1 week ago

    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case management and counseling support.The base pay range for this position is $22 to...

  • Specialist, Marketplace Seller Support

    4 weeks ago

    New York, United States macy's Full time

    The Marketplace Seller Support Specialist is responsible for providing outstanding support to sellers using our platform, addressing their inquiries, and ensuring a smooth and efficient selling experience. Additionally, the support specialist plays a Seller, Support, Support Specialist, Specialist, Operations, Technology, Retail

  • IT Support Specialist

    2 weeks ago

    New York, United States Synerfac Technical Staffing Full time

    Job DescriptionJob DescriptionImmediate IT Support Opening in NYC!A large company is looking to hire an IT Support Specialist to work on-site in their offices to support their in-house and remote employees. This is a contract with the possibility of becoming permanent. Interview and start RIGHT AWAY!:*Troubleshoot and manage IT hardware and software...

  • IT Support Specialist

    5 days ago

    New York, United States Synerfac Full time

    Immediate IT Support Opening in NYC! A large company is looking to hire an IT Support Specialist to work on-site in their offices to support their in-house and remote employees. This is a contract with the possibility of becoming permanent. Interview and start RIGHT AWAY! Responsibilities: * Troubleshoot and manage IT hardware and software issues * Laptop...

  • IT Support Specialist

    4 days ago

    New York, United States Synerfac Full time

    Immediate IT Support Opening in NYC! A large company is looking to hire an IT Support Specialist to work on-site in their offices to support their in-house and remote employees. This is a contract with the possibility of becoming permanent. Interview and start RIGHT AWAY! Responsibilities: * Troubleshoot and manage IT hardware and software issues * Laptop...

  • IT Support Specialist

    3 days ago

    New York, United States Synerfac Full time

    Immediate IT Support Opening in NYC! A large company is looking to hire an IT Support Specialist to work on-site in their offices to support their in-house and remote employees. This is a contract with the possibility of becoming permanent. Interview and start RIGHT AWAY! Responsibilities: * Troubleshoot and manage IT hardware and software issues * Laptop...

  • Customer Support Specialist

    1 month ago

    New York, United States Uncork Capital Full time

    **Customer Support Specialist** at Torii New York, New York, United States **About the Role** We are looking for a **Customer Support Specialist** to be the initial hire within the support team of Customer Success. You will report to the Manager of Customer Success and take the lead in shaping the processes and procedures of the support function. As a...

  • Housing Specialist

    2 days ago

    New York, United States Phaxis - Support Services Full time

    Job DescriptionJob DescriptionHousing SpecialistBronx, NYHigh School diploma or GED required.Minimum two years' experience working with homeless, mentally ill, or MICA population required.Knowledge of NY supportive housing system strongly preferred.Good writing and oral communication skills and computer proficiency needed.Must possess the ability to work...

  • IT Support Specialist

    3 weeks ago

    New York, United States Crystal Clinic Full time

    Position Summary The IT Support Specialist I is responsible for on-site and remote support for computer network systems ensuring courteous, timely and effective resolution of client issues. Installs, maintains, and supports network systems including computers, mobile devices, telephony, and peripheral equipment. Due to the nature of the hospital services,...

  • IT Support Specialist

    1 week ago

    New York, United States BBC Full time

    Technology Systems & Delivery- Permanent - Full Time- New York, US, 10036- BBCS Americas Inc- Job Closing Date: 07/06/2024**THE ROLE**: **BBC Studios**: Bold. British. Creative: that’s BBC Studios. Combining the strengths of the UK’s most-awarded production company with a world-class distributor, we fund, create, distribute and commercialize world-class...

  • IT Support Specialist

    2 weeks ago

    New York, United States Moog Full time

    **IT Support Specialist** *As a government contractor, vaccination against Covid-19, or an approved religious/medical exemption, is a condition of employment for all U.S. employees.* **Moog Space and Defense Group** is the premier motion and flow control solutions provider for the following markets: satellites, human-rated space vehicles, launch vehicles,...