IT Support Specialist

3 weeks ago


New York, United States Synerfac Full time

Immediate IT Support Opening in NYC

A large company is looking to hire an IT Support Specialist to work on-site in their offices to support their in-house and remote employees. This is a contract with the possibility of becoming permanent. Interview and start RIGHT AWAY

Responsibilities:
* Troubleshoot and manage IT hardware and software issues
* Laptop configurations
* Troubleshoot AV equipment issues
* Cellphone support
* Use a ticketing system to manage calls

Job Requirements

Requirements:

* Microsoft Active Directory
* Microsoft SCCM
* Experience imaging Windows 10 Laptop/Desktops. Lenovo laptops & desktops are the company standard.
* Skilled at troubleshooting laptop/desktop issues.
* Experience with troubleshooting video conference equipment. We use Teams Enabled Logitech AV systems across 14 conference rooms.
* Experience with cell phone deployment and troubleshooting. Majority of the population are iPhones with a handful of Android devices.
* Solid Customer Focus skills - working with employees located on site and remotely.
* Knowledge using Service Now Incident/Request application a plus.



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