Help Desk Administrator
2 weeks ago
Job Location
Ontellus - Houston, Texas - Houston, TX
Description
Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution. As the nation's largest, privately-held records retrieval provider, Ontellus leverages decades of experience and cutting-edge technology to deliver impactful products and client-centric services within industry-leading turnaround times.
JOB SUMMARY
The Help Desk Administrator is responsible for supporting internal users with service requests in accordance with service level agreements. This individual tunes in-house computer, network, and software systems to ensure high levels of availability and security of the supported business applications.
ESSENTIAL RESPONSIBILITIES
• First response to all support requests through all channels: phone, web tickets, email requests, walk ups.
• Ensures prompt service response through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up).
• Determines impact and urgency of an incident and support request in order to determine priority.
• Perform initial triage and troubleshooting of all tickets across all knowledge domains.
• Resolve all tickets within scope through use of experience, knowledgebase, or peer collaboration.
• Escalate or assign tickets to appropriate resource with complete documentation of all actions and steps taken in any attempt to resolve.
• Conducts initial triage/troubleshooting on a wide range of technology issues.
• Escalates unresolved requests and incidents to higher tiers.
• Provide basic "how-to" training to end users.
• Manage deployment and recovery of IT equipment.
• Maintain a record of knowledge/solutions within a structured knowledgebase.
• Make decisions based on existing procedures, processes or methods but able to think outside the box in order to ensure success.
• Share and document metrics, challenges, and best practices and incorporate into processes.
• Provide services inclusive of installation, configuration, and support of servers, networks, and associated equipment and software.
• Provide assistance with remote services: Services that may be provided remotely include network monitoring, desktop support, and Internet content filtering.
• Identifies trends in incidents to support problem management.
• Other duties as assigned.
• Technical knowledge of computer hardware - desktop, server, routers, switches - including troubleshooting and repair.
• Strong project and people skills.
• Knowledge and maintenance anti-virus, anti-spyware, and anti-spam applications; along with server configurations and desktop client applications.
Qualifications
- 2 years' experience resolving Help Desk Tickets; Help Desk Administrator experience preferred.
- Associates degree preferred.
- Strong experience of MS Office products - specifically Word, Excel, Outlook, Project, and Power Point.
- Technical knowledge of computer hardware - desktop, server, routers, switches - including troubleshooting and repair.
- Strong project and people skills.
- Knowledge and maintenance anti-virus, anti-spyware, and anti-spam applications; along with server configurations and desktop client applications.
COMPENSATION & BENEFITS
Ontellus offers a collaborative work environment so you can learn and grow both professionally and personally. We offer a competitive benefits package including Medical, Dental, Vision, Life, Disability and a 401k Plan with a generous employer match. In addition, we offer a casual dress environment and plenty of opportunities for training and career advancement.
Ontellus is an Equal Opportunity Employer.
Ontellus requires pre-employment background checks and drug screening.
-
Help Desk Specialist
3 weeks ago
Houston, United States CampusBox Media Full timeAs a Help Desk Specialist, you will be responsible for providing technical assistance and support to internal users in resolving hardware, software, and network issues. You will troubleshoot problems and escalate complex issues to appropriate personnel while ensuring timely resolution to minimize downtime and maintain productivity. Responsibilities: ...
-
Help Desk Specialist
1 week ago
Houston, United States Torethan L.L.C. Full timeOverview:Join Torethan, a dynamic IT Consulting and Managed Service Provider (MSP) company, as our IT Help Desk Technician. This role is the first point of contact for clients seeking technical assistance over the phone or via email. It is ideal for someone who is passionate about technology and customer service and aims to grow their technical skills in a...
-
Help Desk Specialist
1 week ago
Houston, United States Torethan L.L.C. Full timeOverview:Join Torethan, a dynamic IT Consulting and Managed Service Provider (MSP) company, as our IT Help Desk Technician. This role is the first point of contact for clients seeking technical assistance over the phone or via email. It is ideal for someone who is passionate about technology and customer service and aims to grow their technical skills in a...
-
Help Desk Specialist
1 week ago
Houston, United States Torethan L.L.C. Full timeOverview:Join Torethan, a dynamic IT Consulting and Managed Service Provider (MSP) company, as our IT Help Desk Technician. This role is the first point of contact for clients seeking technical assistance over the phone or via email. It is ideal for someone who is passionate about technology and customer service and aims to grow their technical skills in a...
-
Front Desk Administrator
2 weeks ago
Houston, United States The Reserves Network, Inc. Full timeFront Desk Administrator Pay Rate: $17 an hour to $19 an hour. Location: Houston, Texas 77098 Hours: Contract; 12:00 pm - 5:00 pm A commercial real estate company is seeking to hire a Front Desk Administrator. With your strong communication skills, y Front Desk, Administrator, Behavioral Health, Hotel, Staffing, Network
-
Help Desk Technician
1 month ago
Houston, United States AMSYS Innovative Solutions, LLC Full timeJob descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...
-
Help Desk Technician
4 weeks ago
Houston, United States AMSYS Innovative Solutions, LLC Full timeJob descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...
-
Help Desk Technician
4 weeks ago
Houston, United States AMSYS Innovative Solutions Full timeJob description Manage Help Desk tickets in a timely and efficient manner Monitor and respond quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistance and communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to...
-
Help Desk Technician
1 month ago
Houston, United States AMSYS Innovative Solutions, LLC Full timeJob descriptionManage Help Desk tickets in a timely and efficient mannerMonitor and respond quickly and efficiently to customer issues via phone, email, and computer chatProvide customer assistance and communicate any pending or unresolved issues to direct report each dayDocument all customer interactions in the ticketing systemRun diagnostics to resolve...
-
Help Desk Service Technician
5 days ago
Houston, United States Braintek Full timeWe are currently a Managed Services Provider looking for a Help Desk Service Technician to join our team in our Woodlands office. The Help Desk Service Technician will work in the supporting our clients throughout the Greater Houston Metro Area. Roles for the position include but are not limited to: Setting up and maintenance of client networks Resolving...
-
IT Help Desk Specialist
2 weeks ago
Houston, United States Buchanan Associates Full timeJob Title: IT Help Desk Specialist Job Overview: The IT Help Desk Specialist will serve as the first point of contact for end users seeking technical assistance over the phone or via email. This entry-level role will involve responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. ...
-
Front Desk Administrative Assistant
2 weeks ago
Houston, Texas, United States The Branch School Full timeThe Branch School is seeking a friendly and energetic "people person" to fill the spot of Front Desk Administrative Assistant. We are a PK3-8 th grade private school in the Energy Corridor. The ideal candidate will be able to multitask and pace work flow in an ever-changing environment. Experience in education is a plus, but not a requirement. Customer...
-
Help Desk Specialist
3 weeks ago
Houston, United States Precision Document Solutions Full timeJob DescriptionJob DescriptionAbout the Job:We are seeking individuals that are passionate about providing a high-quality customer service experience and have excellent listening, speaking, reading, and writing skills. You will be expected to effectively communicate via email, chat, and directly over the phone with users including executives, technicians,...
-
Help Desk Technician
1 month ago
Houston, United States Pierce Technology Corp Full timeJob DescriptionJob Description• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide...
-
Sr Service Desk Specialist II
2 weeks ago
Houston, United States Tailored Brands Inc Full timeAt Tailored Brands, we help people love the way they look and feel for their most important moments. Our Technology team loves the way they feel and thrive at work, with: Flexible work opportunities, including remote and hybrid options, Small, empowered teams that have fun delivering real value for our customers, And a culture that values a 50-year legacy...
-
Help Desk Technician
1 month ago
Houston, United States Pierce Full timeReceive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support while adhering...
-
Front Desk Associate
1 month ago
Houston, United States Prestige Family and Kidzone Dental Full timeWe are looking for a Front Desk Associate to manage our Dental Front Office. As a Front Desk Associate, you will be the first point of contact for our company. You should be well-organized with great attention to detail. You should be able to follow instructions of the office manager and respect dental office regulations. Our Front Desk Associate’s...
-
Front Desk
4 weeks ago
Houston, United States NIGRO DERMATOLOGY GROUP PA Full timeJob DescriptionJob DescriptionWe are a large dermatology practice (with two locations) looking to hire happy and helpful front desk team members. Responsibilities are:Greet patients in a pleasant and kind manner as they check in for appointmentsAnswer phones and book new appointments in EMR. Nextech experience is a plus.Help answer insurance question and...
-
Information Technology Help Desk Support
2 weeks ago
Houston, United States Verda Healthcare Full timeVerda Healthcare, Inc. California and Verda Health Plan of Texas, are subsidiaries of Verda Healthcare, Inc. has a license with the Texas Department of Insurance (TDI) and a contract with the Center of Medicaid and Medicare Services (CMS) for a Medicare Advantage Prescription Drug (MAPD) plan to operate in January 2024. We are looking for a Help Desk, IT...
-
Information Technology Help Desk Support
2 weeks ago
Houston, United States Verda Healthcare Full timeVerda Healthcare, Inc. California and Verda Health Plan of Texas, are subsidiaries of Verda Healthcare, Inc. has a license with the Texas Department of Insurance (TDI) and a contract with the Center of Medicaid and Medicare Services (CMS) for a Medicare Advantage Prescription Drug (MAPD) plan to operate in January 2024. We are looking for a Help Desk, IT...